(USA) Liquor Lead
About The Position
The Liquor Lead supports Member/Guest service and liquor sales at Sam’s Club. The role includes receiving and stocking merchandise, maintaining sales-floor presentation, operating registers, processing purchases and returns, and following company procedures and applicable liquor-sale laws. The position also assists management with supervising Associates, securing the facility, fulfilling Member/Guest orders, and monitoring competitors’ prices. Associates are expected to model the company’s values, support a culture of belonging, work collaboratively, act with integrity, serve customers and members, and pursue continuous improvement.
Responsibilities
- Acknowledge Members/Guests, identify their needs, assist with purchasing decisions, locate merchandise, resolve concerns, promote products and services, and represent the Company’s mission.
- Receive and stock merchandise; maintain sales-floor displays and presentation; handle damaged goods, claims, returns, pricing, signage, records, fragile and high-shrink merchandise, zoning, and shrink or damage identification.
- Maintain facility safety by following safety standards, forklift driving and spotting procedures, hazardous-material procedures, and steel guidelines, and by correcting or reporting unsafe situations.
- Operate and maintain cash registers and related equipment; process purchases, payments, refunds, and exchanges; stock register supplies and box bins; and follow applicable procedures and performance goals.
- Assist management with supervising Associates by assigning duties, communicating goals and feedback, teaching policies and procedures, ensuring compliance, and participating in recruiting, hiring, scheduling, promotion, coaching, and evaluation.
- Secure and safeguard the facility and surrounding areas by controlling keys and alarm codes, communicating suspicious activity, assisting with investigations, maintaining required records, and executing emergency-response procedures.
- Follow company policies and applicable laws for liquor sales, including securing merchandise, maintaining signage, verifying Member/Guest identification, and completing required documentation.
- Sort, secure, and return merchandise to the appropriate department when processing refunds and exchanges.
- Fulfill Member/Guest Fax/Click ‘n Pull orders by reviewing orders, locating and packaging merchandise, checking accuracy, shipping and tracking packages, and following up on out-of-stock merchandise.
- Monitor local competitors through the company competition-shopping program, communicate pricing information and resulting signage changes, and use required equipment and tools.
- Promote respect, inclusion, teamwork, trust, effective communication, mentoring, integrity, accountability, customer-first service, sound decision-making, learning, resilience, and continuous improvement.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefits through Live Better U, including eligible tuition, books, and fees
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
