Linen Room Attendant

Marriott•Philadelphia, PA

12h•Onsite

About The Position

The Linen Room Attendant is responsible for running sold room reports, verifying room status, determining discrepant rooms, prioritizing room cleaning, and updating the status of departing guest rooms. This role assists Housekeeping management in managing daily activities and acts as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. The attendant will document and resolve issues with discrepant rooms with the Front Desk, prepare and distribute room assignments to Housekeeping staff, and record, monitor, and update the list of ‘Do Not Disturb' rooms. They ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. The position also requires completing required Housekeeping paperwork. Additionally, the role involves following all company and safety and security policies and procedures, reporting any maintenance problems, safety hazards, accidents, or injuries, and completing safety training and certifications. Ensuring uniform and personal appearance are clean and professional, maintaining confidentiality of proprietary information, and protecting company assets are also key. The attendant will welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Ensuring adherence to quality expectations and standards, developing and maintaining positive working relationships with others, supporting the team to reach common goals, and listening and responding appropriately to the concerns of other employees are expected. Speaking with others using clear and professional language, preparing and reviewing written documents accurately and completely, and entering and locating work-related information using computers are also part of the role. The position requires the ability to stand, sit, or walk for an extended period of time and to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Performing other reasonable job duties as requested by Supervisors is also expected.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.

Responsibilities

Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Assist Housekeeping management in managing daily activities.
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve issues with discrepant rooms with the Front Desk.
Prepare and distribute room assignments to Housekeeping staff.
Record, monitor, and update list of ‘Do Not Disturb' rooms.
Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list.
Complete required Housekeeping paperwork.
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Enter and locate work-related information using computers.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.