Linen Attendant

Smoky Mountain Resorts • Sevierville, TN

10h • Onsite

About The Position

The Linen Attendant is responsible for the preparation and prepackaging of all guest room linen and/or in-room guest amenities as assigned. This includes following all company policies and procedure in accordance with property manuals. This position also performs various tasks relating to special projects, inventory, and other duties as assigned. The Linen Attendant will work 8 to 10+ hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep our operations running efficiently.

Requirements

• High school diploma or equivalent.
• Housekeeping and/or janitorial experience required.
• Must have reliable transportation.
• Ability to work in a fast-paced, demanding work environment.
• Must be able to prioritize, plan, meet deadlines and practice time management skills daily.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
• Ability to work individually and as a team.
• Ability to consistently observe, measure, and inspect rooms, common areas, and grounds in all aspects.
• Digitally savvy with the ability to become knowledgeable, in regard to team member training, learn and use of the Purple Cloud system and Paycor system is required.
• Strong organizational skills with excellent attention to detail (ATD).
• Clearly distinguishes between right and wrong.
• Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring and compassionate.
• Enjoy working with people, helping others and providing excellent guest service.
• Willingness to learn best practices and adapt to procedural changes.
• Recognized as a positive influence to others.
• Ability and commitment to work well with other staff.
• Appearance, hygiene and dress represent the company’s image.
• Ability to tolerate various temperatures while working outdoors with exposure to high or low temperatures, sun, humidity, and chemicals.
• Some work will be performed indoors.
• Stand and walk for the majority of the day.
• This position requires continuous ability to remember information.

Nice To Haves

• Fun and energetic.
• Responsible and timely.
• Ability to work within a diverse workforce

Responsibilities

• Complete daily prepacking of linen and/or amenities for assigned rooms to company standard within designated time frames.
• Check all linen and terry for stains/rips and remove as needed.
• Receive and properly store and turn all linen from the laundering company.
• Complete inventory counts on linen and terry as assigned.
• Adhere to all safety policies and procedures.
• Distribute linen/pre-packed linen and/or amenities to corresponding buildings and floors.
• Complete side work and special projects as assigned.
• Be knowledgeable of the area including events and trends.
• Maintain the highest level of cleanliness and care throughout the property grounds, common areas, back-of-house areas, and guest rooms.
• Contributes to building a positive team spirit.
• Interact with team members and guests in a positive and friendly manner, in all situations.
• Supports and participates in Smoky Mountain Resorts’ Legendary Service and Promise for guest satisfaction, exceptional guest interactions and future hotel stays.
• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.

Benefits

• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $12 per week
• Paid Time Off
• Sick Time
• Maternity/Paternity Leave
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED