Linen Porter/Houseman at the Crosby Street Hotel
Crosby Hotel•New York, NY
•Onsite
About The Position
As Linen Porter/Houseman, you’ll play a key role in keeping our guest rooms and public spaces at Crosby Street Hotel immaculate and welcoming, supporting the housekeeping team in delivering Firmdale’s exceptional five-star standard of service. Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.
Requirements
- A meticulous eye for detail and pride in a job well done
- A collaborative, team-first attitude
- Clear, proactive communication with your supervisor and colleagues
- Familiarity with housekeeping best practices, or a willingness to learn Firmdale’s standards
- A genuine passion for delivering outstanding guest service
Responsibilities
- Maintain linen and toiletry stock levels across all linen closets, and receive and store incoming deliveries
- Support Room Attendants in maintaining guest rooms, public areas, and back-of-house spaces to our five-star standards
- Deliver extra beds, cots, and other guest requests promptly and courteously
- Sort and prepare soiled linen for collection by our laundry partner
- Carry out deep-cleaning projects, including high dusting, carpet and upholstery shampooing, and seasonal spring cleaning
- Move furniture as needed, comfortably lifting up to 25 lbs on a frequent basis and up to 60 lbs occasionally
- Keep corridors, stairways, and all public and working areas clean, tidy, and hazard-free
- Respond promptly to pages and guest requests, communicating clearly with the housekeeping team throughout each shift
- Safeguard any guest room keys and pagers assigned to you, and report lost property, damages, or maintenance issues immediately
- Follow all health, safety, and fire procedures, including Do Not Disturb protocols
- Maintain a clean, organized workspace and a high standard of personal hygiene and presentation
Benefits
- Competitive salary
- Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
- Comprehensive medical, dental, and vision benefits
- Life insurance
- New York Secure Choice support for most team members
- Complimentary meals on shift
- Free uniform dry cleaning service
- Commuter transit benefits available Day 1
- Ongoing training and professional development, including annual education reimbursement program up to $3,000
- Social events throughout the year, including holiday parties, team member appreciation events, and more
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- Departmental and company-wide incentive programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
