LIGHT-House Case Manager
About The Position
The LIGHT-House Program is part of Hesed House’s supportive housing ministry and serves individuals and families who are transitioning from homelessness toward stability and independence. The LIGHT-House Case Manager provides ongoing supportive case management, helping participants set and achieve goals related to housing, employment, health, and overall self-sufficiency. This role involves coordinating services, offering guidance, and connecting participants to community resources that promote long-term success. As part of Hesed House’s mission to end homelessness—one person, one family at a time—the LIGHT-House Program provides a safe, stable living environment and individualized support that empowers residents to rebuild their lives and sustain permanent housing.
Requirements
- Bachelor's degree in human service or a related field (Required).
- Be able to assess and intervene appropriately in crisis situations.
- Be compassionate, yet firm.
- Must ascribe to the Hesed mission: "To feed the hungry, clothe the naked, shelter the homeless and give people the chance to hope again."
- Must have good verbal and written communication skills.
- Be self-motivated.
- Work in a fast paced, sometimes chaotic environment.
- Have the ability to work flexible hours, including nights, holidays, and weekends.
- Must pass DCFS and criminal background checks
- Must possess a valid driver's license.
Nice To Haves
- An understanding of poverty and 'street smarts' preferred.
- Experience working with the homeless or vulnerable populations preferred.
- Bilingual in English/Spanish is a plus.
Responsibilities
- Responsible for maintaining the safety and security of the participants and the unit.
- Must exhibit professional conduct within the work environment by demonstrating tact, diplomacy and a professional image, maintain confidentiality and not fraternize with residents and/or guests.
- Establishes goals with the program participants and potential participants, provides case management, counseling, records case notes, and effectively tracks progress using SP5.
- Provides tools and services necessary for the participants to achieve goals and advocates for the participant when needed.
- Actively engages participant in community activities and teaches participant life skills essential to their well-being.
- Responsible for connecting the participant to community resources and outside services.
- Carries out duties and responsibilities in a timely and indiscriminate manner.
- Responsible for making sound decisions in stressful situations with minimal supervision.
- Assists in assigned work responsibilities and other duties fundamental to the upkeep, maintenance, and well-being of both the CRC and the organization.
- Ensures that participants turn in all utility bills on time where applicable.
- Assists in the identification of chronically homeless individuals through both assessments and intakes, completed in the CRC, at PADS OES/AM, and/or in the field, which will most likely require some evening and weekend hours.
- Responsible for cleaning and preparing units for occupancy, including unit cleanouts, and assisting with team-based cleaning projects such as rest remediation, insect treatments, and bed bug cleanings.
- Responsible for moving, assembling, and setting up participants with furniture and furnishings in units as needed.
- Provides transportation for participants to and from important meetings.
- Provides assistance to other Hesed programs and ministries as needed/requested.
- Attends various program meetings.
- Effectively utilizes Microsoft programs including Word, Excel, Outlook, and PowerPoint.
Benefits
- Retirement plan with organizational match to help you plan for the future.
- Generous paid time off (PTO), including vacation, personal time, and holidays.
- Health, dental, and vision insurance, effective the first full month of employment.
- Flexible Spending Accounts (FSA) for health care and dependent care.
- Life insurance coverage at no cost to employees.
- Access to counseling and therapy services.
- Health and wellness reimbursement program.
- Cell phone reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
