Case Manager (Solara House)

Ruby's Place•Oakland, CA

1d•Onsite

About The Position

Ruby's Place dba Restorative Pathways (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap-around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. All programs are low barrier. RP is led by survivors with a focus on reflection, innovation, and connection. We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate a workplace that appreciates and emphasizes the voices of those most impacted by violence. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust.

Requirements

A Bachelor’s degree in social services or a related field.
Fluent in Spanish.
At least 2 years experience in casework management, crisis intervention, peer counseling.
Understanding of the dynamics of trauma-informed care, as well as an understanding of, and sensitivity to, serving diverse populations and languages as it relates to family dynamics and other aspects of cultural practice.
Knowledge of community resources, community-based organizations, social services, housing agencies, and employment agencies.
A person with the state mandated 40-hour Domestic Violence and Human Trafficking counselor certification. (Can be completed after hiring.)
Must be able to lift 25 lbs.
In possession of a valid CA driver's license, proof of insurance, and be approved by RP insurance as a driver in order to drive agency vehicles.
Able to complete all required background checks. Additional requirements may be deemed necessary, including fingerprinting (Live Scan), completion of all Community Care Licensing (CCL) documents, a suitability process through ORR and ability to meet CCL licensing requirements.

Nice To Haves

Experienced with unhoused populations (highly preferred).
Previous work in human trafficking, domestic violence, dealing with disenfranchised populations and/or providing direct services to survivors (preferred).
Experienced in career advising and/or job development and employment counseling.
Experienced working with youth and TAY population.

Responsibilities

Actively participate in meetings and trainings.
Provide case management, including the development of case plans for residents.
Advocate for clients, provide resources, and make referrals to community service providers as needed.
Transport residents to legal, social services and other case management related appointments or coordinate said transportation for them.
Provide confidential, holistic, resident-centered, trauma-informed services.
Facilitate peer groups as well as other activities for the clients residing in the program.
Provide a thorough orientation to new residents.
Perform telephone screening and intake for potential residents when needed.
Maintains accurate and up-to-date referral information in referral binders and boards.
Assist community events and/or meetings to represent the agency and provide all information pertaining to the program.
Assist with general program operations.
Hold active communication with other residential programs within RP.
Maintain files with up to date case notes, documentation, etc.
Enter accurate case information and data to the database Clarity.
Engage in communication with other RP programs, for example, the clinical department.
Must provide crisis intervention and de-escalation when conflicts arise.
Cover shift when there is staff shortage.
Complete functional timesheets by assigned due dates in compliance with time allocations.
Actively participate in reflective supervision sessions.
Create and maintain documentation of processes and procedures related to job duties.
Other duties as assigned.