House Manager

HELP USA • New York, NY

2d • Onsite

About The Position

The House Manager supervises Residential Aides and helps welcome and support new clients entering the Ascend shelter. The role works closely with Safety Tour Supervisors to maintain a safe, secure, and productive environment and builds positive working relationships with Social Services, Maintenance, and other team members.

The House Manager supervises client intakes, ensures required paperwork and case-management records are completed, assigns beds, and familiarizes new clients with the site, program requirements, rules, and daily routines. The role also helps address client concerns and grievances, documents client contacts, and supervises and participates in facility inspections. The House Manager develops Residential Aides through clear expectations, ongoing feedback, regular individual supervision, team goals, and team meetings. Night and weekend coverage may be needed.

The position is with HELP USA’s Ascend program in Brooklyn, New York. Compensation will not be below applicable minimum-wage, prevailing-wage, or exempt-salary requirements.

Requirements

• High school diploma or equivalent, or equivalent experience and skills.
• FDNY F-02 required; may be obtained within 30 days from date of hire.
• FDNY F80 Fireguard Certificate required; may be obtained within 60 days from date of hire.
• Prior supervisory experience and experience working in residential facilities.
• Capacity to work with people experiencing homelessness and mental illness or other disadvantaged people.
• Strong customer service orientation and ability to skillfully manage interpersonal relationships.
• Ability to effectively conduct client interviews and create clear, concise, and accurate documentation.
• Computer literacy, particularly with Microsoft Office applications.
• Ability to provide night and weekend coverage as needed.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Supervise and conduct initial intakes for new clients, ensuring paperwork is complete and progress notes and other information are entered into the DHS CARES system.
• Make bed assignments and familiarize new clients with the site, program rules and requirements, and daily routines, including mealtimes, passes, and curfews.
• Help resolve clients’ concerns, difficulties, and grievances, and enter progress notes into the DHS CARES case-management system for all contacts with and on behalf of clients.
• Supervise and participate in regular facility inspections, including inspections of client rooms and dorms.
• Develop Residential Aides by communicating clear performance expectations and priorities, providing ongoing feedback and guidance through regular individual supervision sessions, setting team goals and values, and holding regular team meetings.
• Work closely with Safety Tour Supervisors to maintain a safe, secure, and productive environment.
• Foster positive working relationships with Social Services, Maintenance, and other team members.
• Provide night and weekend coverage as needed.

Benefits

• Health insurance through Cigna, including dental and vision, with an option covering the entire family with minimal employee contribution.
• Generous paid time off.
• 401(k) with a company contribution, even if the employee does not contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED