House Manager

SkyPAC / The Newton Theatre•Newton, NJ

17h•Onsite

About The Position

The Newton Theatre is seeking a part-time House Manager to supervise and implement all front-of-house activities. The House Manager schedule is during events: evenings and weekends. We are seeking an outgoing and highly organized individual who has experience with leadership, the public, and the arts, to handle front of house operations for all events. Dedication to excellent customer service and problem solving is key.

Requirements

Excellent customer service skills and communication skills
Computer and smartphone literacy
Comfortable with handling and disbursing money; and operating/reporting on a POS system
Evening and weekend availability
Comfortable with and prior experience working with the public
Experience in the hospitality and/or performing arts industries

Nice To Haves

Previous management experience a plus
Ability to perform minor repairs and spot clean as necessary

Responsibilities

Setup and maintain one or more concessions and merchandise areas at performances
Oversee Volunteer responsibilities and manager staff of up to 15 Volunteers per performance
Ensure the theatre is fully prepared for patron needs at each performance
Cash reconciliation at beginning and end of all events
Open and oversee the theatre lobby, greeting patrons entering the theatre
Handle all patron issues (ticketing conflicts, complaints, medical emergencies, etc.) in a positive and friendly and efficient manner
At the end of the show, ensure all patrons have exited the building
After artists exit the building, clean and tidy green rooms
Other duties, as necessary, to ensure the successful implementation of events at the theatre