Lift & Tubing Operations Manager

BRUNDAGE MOUNTAIN RESORT • McCall, ID

4d • Onsite

About The Position

The Lift & Tubing Operations Manager oversees operational aspects of lift services and the Activity Barn tubing hill at Brundage Mountain Resort. The role is responsible for providing a safe, efficient, and enjoyable guest experience by managing staff training, scheduling, and equipment maintenance. The manager upholds safety regulations, monitors compliance, and collaborates with other departments to optimize operations and revenue opportunities.

The position manages daily lift and tubing operations, staff and budgets, equipment and facility servicing, emergency preparedness, ticketing and cash-handling procedures, and food and beverage operations. It also hires, trains, evaluates, and schedules employees; addresses guest concerns; and contributes to departmental planning and resort goals. The work is outdoors in all weather conditions and includes evenings, weekends, and holidays as required.

Requirements

• At least 2 years of managerial experience, preferably in lift operations, customer service, or outdoor recreation.
• Strong communication skills and ability to handle high-pressure situations professionally.
• Experience managing employees, including hiring, training, scheduling, and performance evaluations.
• Must be outgoing and comfortable working with the public in an outdoor environment.
• Must be able to work outdoors in all weather conditions and lift up to 75 pounds.
• Must successfully pass a background and motor vehicle check.
• Must have the ability to obtain a ServSafe food-handling certification.
• Working knowledge of USFS and ANSI-B77 regulatory agency and manufacturer codes pertaining to ski lifts.
• Familiarity with general industry OSHA regulations.
• Ability to ski or snowboard advanced terrain proficiently to access various areas of the mountain.
• Must work evenings, weekends, and holidays as required.

Nice To Haves

• Basic accounting and financial management experience preferred.
• Proficiency with MS Office applications.
• Familiarity with Lightspeed and Entabeni point-of-sale systems is a plus.
• Mechanical experience with lift systems and other outdoor equipment is preferred.

Responsibilities

• Maintain a safe environment for guests and employees through training, supervision, and adherence to regulations.
• Oversee daily lift and Activity Barn operations, including scheduling, staff management, and compliance with safety standards.
• Ensure lift and conveyor systems function efficiently; report maintenance needs and coordinate repairs with lift maintenance teams.
• Maintain operational logs and communicate equipment and facility servicing needs to minimize interruptions.
• Respond to weather conditions and make decisions about closures, delays, and service adjustments.
• Supervise emergency-response preparedness, including staff training and incident documentation.
• Ensure training complies with ANSI-B77, manufacturer, and other regulatory agency standards.
• Model exceptional customer service and foster a fun, professional atmosphere for employees and guests.
• Hire, train, evaluate, and manage seasonal and full-time staff.
• Develop and adjust employee schedules according to business levels and weather conditions.
• Monitor staff and guest interactions and maintain service standards among lift operators and Activity Barn personnel.
• Address guest concerns promptly and support guest satisfaction and repeat visits.
• Represent the department at regular Brundage staff meetings and foster communication with other divisions.
• Manage labor and expense budgets in alignment with departmental and resort-wide financial goals.
• Oversee compliance with ticketing procedures, including Activity Barn sales, validation, scanning, and waiver collection.
• Oversee food and beverage sales and operations and ensure compliance with safe food-handling practices and regulatory agencies.
• Work with marketing, guest services, food and beverage, and retail teams to maximize revenue through events, branding, and promotions.
• Oversee and enforce cash-handling practices and resort money-processing procedures.
• Develop and implement standard operating procedures to improve efficiency.
• Participate in annual departmental budget planning and contribute to long-term resort goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed