Lift Operations Manager
About The Position
Woodward Tahoe (Boreal and Soda Springs) is a year-round action sports facility in the Sierra Nevada. The Lift Operations Manager is part of the Operations team, which provides friendly, quality, and organized guest service. During the season, the manager oversees efficient and effective Lift Operations, Ticket Checking, and Playland Tubing operations; trains staff in outstanding guest service; works with the Mountain Services division to deliver exceptional guest experiences; and understands and maximizes the departments’ financial performance. During the off-season, the manager takes a lead role in summer lift repairs and maintenance. This is a full-time, year-round position.
Requirements
- High school diploma or equivalent.
- Two years of management and/or supervisory experience in a related business.
- Strong communication and public relations skills.
- Knowledge of a relevant recreation-providing business.
- Training or instructional background.
- Relevant regulatory understanding and ability to learn and adapt to changes in best practices.
- Strong computer knowledge and willingness to learn Point of Sale software.
- Understanding of Microsoft Word and Excel.
- Ability to follow instructions from appropriate members of the chain of command.
- Ability to be mobile throughout the resort property and complete Lift Maintenance job duties.
- Compliance with Woodward Safety Goals.
Nice To Haves
- Ability to transport around the resort by multiple means, including on foot, by machine, and/or by skiing or riding.
Responsibilities
- Build and follow operating budgets and staffing schedules for the departments.
- Plan inventory levels and pricing.
- Prepare inventory and signage for the start of the season.
- Ensure proper pricing and consistency with other on-hill operations.
- Review and update training materials and procedures as needed.
- Maximize the financial performance of the departments.
- Train and lead new and experienced workers, and improve employee performance through seasonal training and evaluation.
- Use daily, monthly, and general-ledger reports to monitor progress and respond accordingly.
- Ensure product availability and functionality in the operating system.
- Be responsible for Guest Research results within department operations.
- Use company resources when making decisions and consider consistency within and across departments.
- Oversee Lift Operations, Ticket Checking, and Playland Tubing during the season.
- Lead summer lift repairs and maintenance during the off-season.
- Train staff in guest service and work with Mountain Services to provide an exceptional guest experience.
Benefits
- Paid Time Off
- 401k
- Health Benefits
- Annual Bonus Incentive Program
- Free skiing and riding privileges at most POWDR locations
- Full access to the indoor and outdoor facility
- Friends and Family Discount Passes and Comps
- Discounts on food, retail, and partners including GoPro, Mammut, Subaru, and Verizon
- Career Development Programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
