Lift & Tubing Operations Manager
About The Position
The Lift & Tubing Operations Manager oversees the operational aspects of lift services and the Activity Barn tubing hill at Brundage Mountain Resort. The role is responsible for providing a safe, efficient, and enjoyable guest experience through staff training, scheduling, equipment maintenance coordination, safety compliance, and collaboration with other departments to improve operations and revenue opportunities. The manager leads safety and daily operations, including emergency preparedness, equipment servicing coordination, weather-related operational decisions, accurate recordkeeping, and adherence to ANSI-B77, manufacturer, and other regulatory standards. The position also hires, trains, evaluates, schedules, and manages staff while promoting excellent guest service and coordinating with other resort divisions. The role manages labor and expense budgets, oversees ticketing, food and beverage operations, cash handling, and standard operating procedures, and contributes to annual budget planning and long-term resort goals. This is a year-round position based in McCall, Idaho, and requires outdoor work in all weather, physical duties, and the ability to ski or snowboard advanced terrain.
Requirements
- At least 2 years of managerial experience.
- Strong communication skills and the ability to handle high-pressure situations professionally.
- Experience managing employees, including hiring, training, scheduling, and performance evaluations.
- Outgoing and comfortable working with the public in an outdoor environment.
- Ability to work outdoors in all weather conditions and perform physical duties, including lifting up to 75 pounds.
- Must successfully pass a background and motor vehicle check.
- Ability to obtain a ServSafe food handling certification.
- Working knowledge of USFS and ANSI-B77 regulatory agency and manufacturer codes pertaining to ski lifts.
- Familiarity with general industry OSHA regulations.
- Ability to ski or snowboard advanced terrain proficiently to access areas of the mountain.
- Must work evenings, weekends, and holidays as required.
Nice To Haves
- Managerial experience in lift operations, customer service, or outdoor recreation.
- Basic accounting and financial management experience.
- Proficiency with MS Office applications.
- Familiarity with Lightspeed and Entabeni point-of-sale systems.
- Mechanical experience with lift systems and other outdoor equipment.
Responsibilities
- Maintain a safe environment for guests and employees through training, supervision, and compliance with regulations.
- Oversee daily lift and Activity Barn operations, including staff scheduling, management, and safety compliance.
- Monitor lift and conveyor system operations, report maintenance needs, and coordinate repairs with lift maintenance teams.
- Maintain operational logs and communicate equipment and facility servicing needs to minimize interruptions.
- Make operational decisions in response to weather, including closures, delays, and service adjustments.
- Supervise emergency response preparedness, staff training, and incident documentation.
- Ensure training complies with ANSI-B77, manufacturer requirements, and other regulatory agency standards.
- Model exceptional customer service and maintain a fun, professional atmosphere for employees and guests.
- Hire, train, evaluate, and manage seasonal and full-time staff.
- Develop and adjust employee schedules based on business levels and weather conditions.
- Monitor staff and guest interactions and address guest concerns promptly.
- Represent the department at regular Brundage staff meetings and foster communication with other divisions.
- Manage labor and expense budgets in line with departmental and resort-wide financial goals.
- Oversee compliance with ticketing procedures, including Activity Barn sales, validation, scanning, and waiver collection.
- Oversee food and beverage sales and operations, including safe food handling and regulatory compliance.
- Coordinate with marketing, guest services, food and beverage, and retail teams to pursue revenue opportunities through events, branding, and promotions.
- Enforce proper cash handling and resort money-processing procedures.
- Develop and implement standard operating procedures.
- Participate in annual departmental budget planning and contribute to long-term resort goals.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
