Lift Operations Manager

POWDR • Truckee, CA

3d • Onsite

About The Position

The Lift Operations Manager is part of the Operations team at Woodward Tahoe (Boreal and Soda Springs), a year-round action sports facility in the Sierra Nevada. The team works together to provide friendly, quality, and organized guest service. During the season, the manager oversees the efficient and effective operation of Lift Operations, Ticket Checking, and Playland Tubing, trains staff in outstanding guest service, and works with the Mountain Services division to deliver an exceptional guest experience. The manager is also responsible for understanding and maximizing the financial performance of these operations. In the off-season, the position takes a lead role in summer lift repairs and maintenance.

This is a full-time, year-round position. The proposed hiring rate is $72,384–$75,000, with benefits including paid time off, a 401(k), health benefits, and an annual bonus incentive program.

Requirements

• High school diploma or equivalent.
• Two years of management and/or supervisory experience in a related business.
• Strong communication and public relations skills.
• Knowledge of a relevant recreation-providing business.
• Training or instructional background.
• Relevant regulatory understanding and the ability to learn and adapt to changes in best practices.
• Strong computer knowledge and willingness to learn point-of-sale software.
• Understanding of Microsoft Word and Excel.
• Ability to follow instructions from appropriate members of the chain of command.
• Ability to remain mobile throughout the resort property; preferred ability to travel by multiple means, including on foot, by machine, and/or by skiing or riding.
• Ability to complete lift maintenance job duties.

Nice To Haves

• Preferred ability to transport around the resort by multiple means, including skiing or riding.

Responsibilities

• Build and follow operating budgets and staffing schedules for the departments.
• Plan inventory levels and pricing; prepare inventory and signage for the new season.
• Ensure proper pricing and consistency with other on-hill operations.
• Review and update training materials and procedures as needed.
• Maximize the financial performance of the departments.
• Train and lead new and experienced workers, and improve employee performance through seasonal training and evaluation.
• Use daily, monthly, and general-ledger monthly reports to monitor progress and respond accordingly.
• Ensure product availability and functionality in the operating system.
• Take responsibility for guest research results within department operations.
• Use company resources when making decisions and consider consistency within and across departments.
• Lead off-season summer lift repairs and maintenance.
• Comply with Woodward Safety Goals.

Benefits

• Paid time off
• 401(k)
• Health benefits
• Annual bonus incentive program
• Free skiing and riding privileges at most POWDR locations
• Full access to the indoor and outdoor facility
• Friends and family discount passes and complimentary passes
• Discounts on food, retail, and partners including GoPro, Mammut, Subaru, and Verizon
• Career development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED