Lift Supervisor

Quinn Company•Fresno, CA

8h•$72,741 - $97,940•Onsite

About The Position

Quinn Company is hiring a Lift Supervisor in Fresno, California. The Lift Supervisor directly manages technicians, resolves day-to-day technical issues, schedules service work among technicians, monitors work for completeness and timeliness, and responds to customer service scheduling needs. The role works closely with the Service Manager and Service Coordinators as an internal resource to the customer. The Lift Supervisor directly supervises employees in the Machine Service Department and carries out supervisory responsibilities in accordance with company policies and applicable laws. These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems. The position may act as interim Service Manager when the Service Manager is out of the office. Starting wages depend on experience and education and range from $72,741 to $97,940. Quinn Company is an equal opportunity employer.

Requirements

Associate degree in Business or a technical discipline, or an equivalent combination of education and experience.
Three to four years of related experience and/or training, including supervisory and computer skills and general mechanical service abilities.
Valid California driver’s license.
Forklift Operator’s License.
Computer literacy and functional skills in Microsoft Word, Excel, and PowerPoint.

Responsibilities

Maintain detailed knowledge of Caterpillar equipment, MCFA and other allied forklift products, warranties, policies, and related products.
Manage technicians and ensure they report to jobs on time as communicated to customers.
Partner with the assigned HR representative to proactively manage employee relations and support and develop business-unit objectives.
Work with Service Coordinators to provide timely, accurate repair estimates, including completion time and cost.
Assist Service Coordinators in reviewing repair orders and ensuring all parts and labor are captured according to technicians’ service reports.
Ensure technicians are appropriately trained and equipped to support current and future products.
Complete or assist Service Managers with timely technician reviews using the PADS process.
Manage service vehicles and parts inventories, ensure timely vehicle maintenance and repairs, and set expectations for cleanliness and professional image.
Maintain and promote a safe work environment, promote a Safety First culture, and complete Employee Injury Reports promptly and accurately.
Demonstrate good communication and people skills.
Act as interim Service Manager when the Service Manager is out of the office.
Use Microsoft Word, Excel, and PowerPoint.
Demonstrate and promote Quinn Company’s values of Integrity, Teamwork, Respect, Quality, and Service.
Interview, hire, train, plan, assign, and direct the work of Machine Service Department employees; appraise performance; reward and discipline employees; address complaints; and resolve problems.