Lift Ops - Supervisor
About The Position
Mt. Hood Meadows is seeking a safety-minded, guest-focused Lift Operations Supervisor to oversee multiple chairlift crews and ensure lifts operate safely, efficiently, and consistently while providing an exceptional guest experience. The supervisor is a visible mountain leader who sets expectations for safety, professionalism, teamwork, and guest service. The role leads and supports Lift Operators in Charge, Lift Attendants, and Leads, and works closely with Dispatch, Patrol, Grooming, Lift Maintenance, and other resort departments. Responsibilities include training and coaching employees, monitoring safety and operating procedures, responding to lift incidents, managing staffing and overtime, and preparing crews, equipment, lift areas, and documentation for daily operations. The supervisor also coordinates snow work and grooming needs, communicates changing mountain conditions, and helps resolve guest concerns. This is a full-time, seasonal leadership position in a fast-paced mountain environment. The successful candidate will make sound decisions under pressure, communicate clearly over the radio, adapt to changing conditions, and lead by example in challenging winter weather.
Requirements
- Previous supervisory experience.
- Advanced understanding of chairlift machinery.
- Minimum age of 18.
- Able to be insured to drive company vehicles.
- Excellent guest service skills.
- Able to commit to working weekends and holidays during the winter season.
- Strong grasp of the English language and excellent communication skills.
- Strong verbal and written communication, including clarity and protocol with two-way radios.
- High school diploma or equivalent.
- Able to provide effective snow removal and snow work as needed.
- Able to work effectively in a team environment.
- Intermediate or above ski or snowboard ability.
- Able to maintain a dependable attendance record.
- Reliable transportation plan for winter road conditions.
- Must be comfortable with the changing dynamics of a seasonal business.
Responsibilities
- Oversee multiple chairlift crews and support safe, efficient, consistent lift operations.
- Lead and support Lift Operators in Charge, Lift Attendants, and Leads.
- Work closely with Dispatch, Patrol, Grooming, Lift Maintenance, and other resort departments.
- Train and coach employees.
- Monitor safety and operational procedures.
- Respond to lift incidents.
- Manage staffing and overtime.
- Keep crews, equipment, lift areas, and documentation ready for daily operations.
- Coordinate snow work and grooming needs.
- Communicate changing mountain conditions.
- Help resolve guest concerns.
- Perform all duties of Access Leads, Lift Attendants, and Operators in Charge.
Benefits
- Local housing resources, subject to eligibility.
- Ski/snowboard season pass for employees and qualifying dependents, or the option to gift lift access to a family member.
- Free ski/snowboard group lessons and discounts on rental gear.
- Three discounted Buddy Tickets to share.
- Resort discounts on food, retail, rentals, lessons, and daycare.
- Mountain Exchange Program offering the ability to request free lift access to regional resorts.
- Industry Pro Deals.
- Affordable employee daycare; ERDC eligible.
- Special invitations to Columbia Employee Store, Adidas, and other industry retailers.
- Employee Assistance Program (EAP).
- Free employee transportation from Hood River and Sandy.
- Summer seasonal job connections with local businesses.
- Access to team wellness programs.
- Team appreciation events and dinners.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
