Lift Ops Supervisor

Snowbasin Resort•Ogden Valley, UT

1d•Onsite

About The Position

The Lift Ops Supervisor is responsible for carrying out supervisory responsibilities in accordance with Snowbasin’s policies and applicable laws. This role involves supervising and guiding fellow supervisors, leads, lift operators, and ticket checkers, ensuring daily procedural standards are met, and training new personnel. The supervisor will also be responsible for performance appraisals, building daily schedules, attending meetings, and providing feedback to employees. Additionally, the role includes preparing lifts for season openings and closings, maintaining lift shacks and equipment, investigating incidents, addressing guest complaints, and promoting safety and excellent guest service.

Requirements

Must have at least a high school diploma or a General Education Certificate (GED).
Must be able to read, write and speak English.
Must have 2 plus years of supervisory experience.
Must have handyperson skills; including but not limited to carpentry, painting and general building maintenance skills.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of guests or employees.
Must have advanced ski/snowboard skills.
Must be available to work weekends, holidays, and nights when needed.
While performing the duties of this job, the employee is regularly required to stand for long periods of time.
The employee must frequently climb, balance, stoop, kneel, crouch, crawl, shovel, rake, or ice chip.
The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions; extreme cold. The noise level in the work environment is usually loud.
Ability to fill any operational role in lift operations or ticket checking.
Must have ability to pay attention to detail.

Responsibilities

Supervise and guide fellow supervisors, leads, lift operators and ticket checkers with their daily duties.
Verify and inspect daily procedural standards.
Train and orient supervisors, leads, lift operators and ticket checkers to their positions and department.
Appraise and discipline operators and ticket checkers on performance.
Build daily schedule.
Attend daily morning meetings and end of day reports.
Check employees in during morning meeting and check out at end of day.
Provide employees with regular performance feedback and mid-season reviews.
Prepare lifts for the opening and closing of each season.
Repair, fix and maintain all parts of the lift shacks, tools and ramps.
Responsible for proper investigation and handling of lift-related skier/employee accidents and incidents.
Address guest complaints, concerns and resolve problems.
Promote team and guest safety.
Always provide exemplary teamwork and leadership.
Provide excellent guest service with a see ahead mentality.