Lift Operations Supervisor

ANAKEESTA•Gatlinburg, TN

1d•Onsite

About The Position

Anakeesta is seeking a responsible and guest-focused Lift Supervisor to lead and manage lift operations, ensuring the safety and enjoyment of all guests on our scenic lifts. This leadership role involves supervising lift operators, maintaining operational standards, and enforcing safety procedures while providing an exceptional guest experience.

Requirements

Must be at least 18 years of age.
Previous supervisory or leadership experience preferred.
Strong communication, interpersonal, and problem-solving skills.
Ability to follow and enforce detailed safety procedures.
Comfortable working outdoors in varying weather conditions.
Ability to stand for long periods and work on uneven terrain.
Ability to lift up to 50 lbs. occasionally.
Positive attitude, flexible, and team-oriented.
Willingness to work weekends, holidays, and peak seasons.

Responsibilities

Supervise and support lift operators during all shifts.
Ensure lifts are operated safely and efficiently at all times.
Conduct daily inspections of lift equipment and report maintenance issues.
Train new lift operators on safety protocols, operational procedures, and guest service expectations.
Monitor guest flow, assist with boarding and unloading, and manage crowd control.
Respond promptly to emergencies or operational issues and coordinate with management.
Maintain accurate records of lift operations, incidents, and maintenance checks.
Enforce all safety, company, and regulatory procedures, including federal and local lift operation standards.
Provide excellent guest service, answer questions, and assist with guest concerns.
Perform other duties as assigned to support mountain operations.