Lift Operations Lead

Boyne Resorts•Cottonwood Heights, UT

11d•Onsite

About The Position

Brighton Resort is seeking energetic and enthusiastic individuals for its Lift Operations Team. Lift Leads are crucial in ensuring a safe, welcoming, and memorable mountain experience for guests. This role is ideal for those who enjoy outdoor work, teamwork, and sharing the excitement of skiing and snowboarding. Lift Leads are experienced operators with additional responsibilities, overseeing their assigned lift's daily operations. They collaborate with a team of leads to monitor performance, support operators, and maintain resort and industry standards. While performing the duties of an operator, Leads also assist with break scheduling, training, and daily paperwork. They communicate with other leads and management to address issues and coordinate adjustments, setting a positive example, prioritizing safety, and serving as a resource for their teammates. This is a Full-time Seasonal position requiring availability for at least five shifts per week, including peak holiday periods.

Requirements

Are 18 years of age or older.
Have a high school diploma or equivalent.
Can lift 35 lbs and push/pull 50 lbs unassisted.
Are comfortable working outdoors in all weather conditions for long periods.
Can ski or snowboard safely at an intermediate or higher level.
Have strong communication skills and a focus on safety and guest service.
Can stay attentive and focused on surroundings for extended periods without distraction.
Are committed to following safety procedures and addressing hazards immediately.
Want to work with teammates from diverse backgrounds.
Are available to work at least five shifts per week, including peak holiday periods, with day and night shifts as scheduled.
Have a passion for the outdoors.
Can reliably get to and from the resort in various weather conditions.
Have experience in safety-critical and guest service roles.
Have previous leadership or supervisory experience, even in a small team setting.
Can support, coach, and mentor team members while leading by example.
Can complete required documentation, logs, and communication tasks accurately and on time.

Nice To Haves

Have experience leading teams in outdoor, high-traffic, or safety-critical environments.
Have experience training or mentoring team members.
Are familiar with lift operations procedures and emergency protocols.

Responsibilities

Overseeing lift operations during your shift to ensure all safety procedures are followed.
Monitoring operators and guests, addressing hazards or unsafe behavior promptly.
Coordinating with other leads, ski patrol, and lift maintenance to resolve safety concerns.
Supporting your lift team in providing friendly, clear instructions to guests.
Assisting operators with challenging guest situations or questions about conditions, events, and terrain.
Acting as a positive role model, demonstrating professionalism and patience in every guest interaction.
Remaining composed and positive in all weather and guest scenarios.
Encouraging and reinforcing a positive, attentive, and team-focused mindset among operators.
Performing all lift operator duties, including loading, unloading, and line management.
Ensuring daily logs, inspections, and paperwork are completed accurately and on time.
Coordinating operator breaks, tasks, and rotations.
Working with lift operators to maintain excellent load & unload areas.
Contributing to the ongoing improvement of lift operations, including maze setup, ramp maintenance, and signage adjustments.
Identifying recurring operational or training issues and communicating solutions to leadership.
Helping maintain consistent standards across all shifts for safety and guest experience.
Acting as a resource and mentor for lift operators, providing guidance, support, and feedback.
Helping lead, coach, and train operators on safe and efficient lift practices.
Communicating effectively with other leads and management to ensure team success and development.