GMR - Lift Operations - Crew Lead (Winter 26/27)
About The Position
As Vancouver’s premier attraction, we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply. As a Lift Operations Crew Lead, you will report to the Mountain Operations Duty Manager and Lift Operations Crew Supervisor. You assist in the daily operations of the Winter Lift Crew. You are responsible for break coverage, assisting with snow removal and ramp maintenance, supporting lift operations staff and any other assigned tasks. You are a key and important member of the Mountain Operations team, ensuring a safe and exceptional experience for all lift operators on your assigned crew as well as all mountain guests.
Requirements
- Minimum of 1 season winter operations experience
- Minimum intermediate level skier/boarder
- Knowledge of Grouse Mountain Resort policies and procedures
- Knowledge of detachable, fixed grip, conveyor and tow lift systems
- Possess outstanding customer service skills
- Possess proven leadership abilities
- Ability to lift up to 40 lbs
- Ability to work outside in all weather conditions
Responsibilities
- Assist with the overseeing of lift operations staff on assigned crew
- Attending all lift operations meetings for every scheduled shift
- Assist with pre-operational checks & closing procedures
- Coaching and motivating staff to maintain a high standard of customer service
- Assist with the training of staff on all operating and safety procedures of detachable, fixed grip & conveyor lifts
- Covering breaks for lift staff
- Reporting guest comments, employee relations issues and liability concerns directly to the Duty Manager and the Lift Supervisor
- Other duties as required
Benefits
- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants and recreation
- Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
- RRSP matching after 6 months of service
- Free access pass for dependants
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
