Lifestyle Coordinator/Concierge

Sudberry Properties•San Diego, CA

About The Position

As our Lifestyle Coordinator, you will have the opportunity to use learned and gained knowledge to assist the General Manager with daily resident functions, customer service, event planning, networking, and marketing. This role involves a variety of tasks aimed at enhancing the resident experience and promoting the property.

Requirements

High school diploma or equivalent
Intermediate knowledge of Microsoft Outlook, Word, and Excel.
Superior customer service skills including the ability to manage difficult customers and/or situations.
Professional verbal and written communication skills.
Strong attention to detail, organizational, time-management and problem-solving skills.
Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis.
Possess the ability to sell and promote the
Strong interpersonal skills with the ability to interact and relate effectively, productively, and positively with other
General understanding of how to work office equipment such as a copier, fax machine, filing cabinets, data entry, and generating
Understanding of current landlord/tenant requirements and general legal responsibilities of the
Possess basic bookkeeping knowledge and perform intermediate mathematical functions.

Nice To Haves

Minimum of 1 year experience in residential events planning
2+ years of administrative experience at a 300+ unit property

Responsibilities

Plans, organizes, promotes, attends, and executes resident events for the property(s).
Develops and maintains positive rapport with residents, neighboring businesses, local vendors, and other industry groups.
Oversees social media sites; monitors and promotes community online reputation.
Actively markets the property, creating and implementing an outreach marketing plan.
Creates and distributes community newsletters.
Receives packages and notifies residents of delivery.
Receives and distributes mail.
Sends resident birthday cards and thank you cards.
Attends to the ongoing customer service needs of each resident throughout their residency.
Contributes ideas to increase property interest and traffic.
Field and successfully satisfy resident complaints with the help of management.
Welcomes new residents, assessing move in experience.
Greets visitors, answers phone, assists prospects and accepts and inputs work orders, as needed.
Accepts rents and provide receipts, as necessary.
Restocks supplies in office, clubhouse and/or business center, as needed.
Coordinate's amenities and guest suite rentals.
Maintains courteous communications and follow-up correspondence with residents, applicants, prospects, and representatives of other companies.
Assists with resident retention through community events.
Participates in company required training by established deadline.
Complies with all Sudberry's standards, applicable health and safety rules and regulation, as well as applicable local, state, and federal laws.
Any other duties or responsibilities that may be assigned.