Lifestyle Coordinator/Concierge

Sudberry Properties, Inc•San Diego, CA

About The Position

As our Lifestyle Coordinator, you will have the opportunity to use learned and gained knowledge to assist the General Manager with daily resident functions, customer service, event planning, networking, and marketing. This role involves planning, organizing, promoting, attending, and executing resident events, developing and maintaining positive rapport with residents and local entities, overseeing social media, marketing the property, creating newsletters, handling resident mail and packages, sending resident cards, attending to customer service needs, contributing ideas for property interest, resolving resident complaints, welcoming new residents, greeting visitors, answering phones, assisting prospects, accepting and inputting work orders, accepting rents, restocking supplies, coordinating amenities and guest suite rentals, maintaining courteous communications, assisting with resident retention, participating in company training, and complying with all company standards, health and safety rules, and applicable laws. Any other duties or responsibilities that may be assigned will also be part of this role.

Requirements

High school diploma or equivalent
Intermediate knowledge of Microsoft Outlook, Word, and Excel.
Superior customer service skills including the ability to manage difficult customers and/or situations.
Professional verbal and written communication skills.
Strong attention to detail, organizational, time-management and problem-solving skills.
Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis.
Ability to work a flexible schedule to include weekends, evenings, and holidays.
Possess the ability to sell and promote the
Strong interpersonal skills with the ability to interact and relate effectively, productively, and positively with other
General understanding of how to work office equipment such as a copier, fax machine, filing cabinets, data entry, and generating
Understanding of current landlord/tenant requirements and general legal responsibilities of the
Possess basic bookkeeping knowledge and perform intermediate mathematical functions.
Ability to work a schedule during normal hours and that may be other than Monday- Friday, 8-5. Work in excess of 40 hours a week is likely.

Nice To Haves

Minimum of 1 year experience in residential events planning
2+ years of administrative experience at a 300+ unit property

Responsibilities

Plans, organizes, promotes, attends, and executes resident events for the property(s).
Develops and maintains positive rapport with residents, neighboring businesses, local vendors, and other industry groups.
Oversees social media sites; monitors and promotes community online reputation.
Actively markets the property, creating and implementing an outreach marketing plan.
Creates and distributes community newsletters.
Receives packages and notifies residents of delivery.
Receives and distributes mail.
Sends resident birthday cards and thank you cards.
Attends to the ongoing customer service needs of each resident throughout their residency.
Contributes ideas to increase property interest and traffic.
Field and successfully satisfy resident complaints with the help of management.
Welcomes new residents, assessing move in experience.
Greets visitors, answers phone, assists prospects and accepts and inputs work orders, as needed.
Accepts rents and provide receipts, as necessary.
Restocks supplies in office, clubhouse and/or business center, as needed.
Coordinate's amenities and guest suite rentals.
Maintains courteous communications and follow-up correspondence with residents, applicants, prospects, and representatives of other companies.
Assists with resident retention through community events.
Participates in company required training by established deadline.
Complies with all Sudberry's standards, applicable health and safety rules and regulation, as well as applicable local, state, and federal laws.
Any other duties or responsibilities that may be assigned.