Lifestyle Management - Luxury Travel Concierge

Ten Group • New York, NY

1d • Onsite

About The Position

Welcome to Ten Lifestyle Group, where luxury is not just a service but an unforgettable experience! As a Luxury Travel Concierge, you won't just be answering requests; you'll be crafting jaw-dropping adventures for our discerning high-net-worth clients. Imagine waking up each day ready to turn dreams into reality, from securing the perfect table at an exclusive restaurant to planning a getaway to an exotic destination. You’ll be more than a concierge; you'll be the key to a world of luxury and adventure! In this dynamic role, you will be the maestro of tailored experiences, managing requests via phone, chat, and email with elegance and efficiency. Your mission? To provide seamless and extraordinary service that leaves our members wondering, “How did they pull that off?”

Requirements

• Proficient in English.
• Experience in customer service with at least 2 years in travel agency, and tourism or similar
• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment, including Microsoft office suite.
• Have worked on a travel GDS booking platform before e.g.: Amadeus, Sabre

Nice To Haves

• Global Experience

Responsibilities

• Engage warmly with clients, ensuring every interaction is memorable.
• Manage requests end-to-end—logging, tracking, and following up with finesse.
• Work your magic to book exclusive dining, entertainment, and travel experiences.
• Bring joy and surprise by planning thoughtful gifts and unforgettable experiences.
• Partner with top-tier suppliers around the world to deliver unique and luxurious offerings.
• Clearly explain terms and conditions before confirming bookings.
• Actively participate in team meetings and support colleagues globally.
• Utilize e-learning tools to enhance your skills in travel and lifestyle trends.
• Assist leadership with team initiatives as needed.

Benefits

• Competitive salary + quarterly performance based bonuses
• Full benefits: Health/dental/vision, 401k match, generous PTO
• NYC perks: Commuter benefits, lifestyle discounts, global client network access
• Career Growth: World-class training, mentorship, and advancement in luxury lifestyle service.
• Culture & Community: Part of a Certified B Corp committed to diversity, inclusivity, and positive impact.
• Recognition & Rewards: Regular appraisals and exclusive recognition programs for standout performance.
• Clear advancement and recognition structures

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed