LifeCycle Specialist II

Caterpillar•Morton, IL

6d•Onsite

About The Position

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence. As a LifeCycle Specialist II, you will be responsible for leading and driving complex projects in support of optimizing all processes related to aftermarket parts & lifecycle management. These efforts are aligned with the Supply Chain, Purchasing, Inventory and Dealer Collaboration processes and rules, as well as facility supply chain goals and objectives to improve customer experience while improving OPACC. Internal customers include department leaders, supply chain and inventory employees, operations, business resource managers and other partner units.

Requirements

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Process Improvement: Understanding and insight into evaluating current product quality and production methods and ability to maintains focus on the continuous improvement of processes, products and services.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Standard Operating Procedures: Knowledge of established standard operating procedures (SOP); ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.

Nice To Haves

Experience with the Aftermarket Growth Guide (AGG) process and portfolio management.
Understanding of part supply systems / technology solutions.
Previous experience in NPI, Inventory, Dealer Support, Supply Chain, and S&OP.
Cross-functional project experience working with all levels of the Enterprise.
At least 5 years of experience in engineering, supply chain, commercial management, purchasing or inventory management.
Experience and knowledge as a Black Belt leader of 6 Sigma Process, project leadership, and project portfolio management.
Previous experience reviewing and analyzing business data and providing resolutions.
Thorough understanding of aftermarket part policies and procedures.
Understanding of prime products and component products.

Responsibilities

Driving improvement processes and projects and ensuring they are embedded and executed with metrics for sustainability in accordance with the Enterprise strategy.
Coordinating relevant functional areas, leads, and team members to scope, align, and execute improvement projects.
Utilizing Change Management processes and resources to ensure impacted or effected process partners understand why the change is necessary, the risks to not changing, and coach through the change necessary.
Improving processes that will positively impact OPACC on behalf of business partners, through efforts in inventory, cost, and price actions.
Providing project status updates to all levels of the Division (Front-line to Sr Leaders).