Lifecycle Marketing Strategy, Planning & Ops Manager (Remote)

Cisco

1d•Remote

About The Position

The Lifecycle Marketing Strategy, Planning & Ops Manager plays a critical role in establishing the strategic operating rhythm for Customer Lifecycle Marketing. This position ensures lifecycle initiatives remain aligned to overarching business priorities by developing strategic roadmaps, defining end-state goals, tracking key milestones, and driving visibility into progress across stakeholders. The manager brings structure, transparency, and operational discipline to the organization, enabling teams to execute with greater clarity and accountability. The ideal candidate combines strategic planning, program management, and communication expertise to keep cross-functional initiatives on track, facilitate collaboration, and support informed decision-making.

Requirements

Bachelor’s degree in Marketing, Business, Communications, or a related field
6-10 years of experience in strategy, comms, change management, or related field
Experience coordinating cross-functional initiatives and working with multiple stakeholders
Demonstrated ability to manage project plans, timelines, milestones, and deliverables
Experience preparing status updates, reporting, or presentations for senior leadership and stakeholders

Nice To Haves

Communications certification
Strong organizational, planning, and communication skills with the ability to manage multiple priorities
Experience supporting organizational strategy, either in marketing or outside of marketing
Experience working within lifecycle marketing, digital marketing, or customer journey programs
Experience creating executive-ready summaries that clearly communicate progress, risks, and next steps
Strong analytical and problem-solving skills with the ability to operate in ambiguity

Responsibilities

Establishes and drives a strategic operating rhythm across Customer Lifecycle Marketing to ensure initiatives remain aligned with business priorities and objectives.
Helps to align cross functional teams around shared goals and outcomes.
Works with leadership to define strategic roadmaps that clearly define end state, key results, as well as key milestones.
Delivers transparent, timely updates to leadership and stakeholders on progress toward strategic goals, including risks, blockers, and areas requiring decision or escalation.
Creates operational rigor and accountability by improving organizational processes, governance, and visibility across lifecycle marketing initiatives.
Serves as a strategic partner to leadership by organizing priorities, clarifying tradeoffs, and helping guide execution against long-term objectives.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Optional 10 paid days per full calendar year to volunteer
annual bonuses (non-sales roles)
performance-based incentive pay (sales roles)
Cisco restricted stock units