Lifecycle & Customer Journey Operations Specialist
About The Position
Come build something real at a fast-growing tech startup, where your work on day one actually moves the business. We're looking for a Lifecycle & Customer Journey Operations Specialist to own the product side of our customer journey: product data, emails and notifications, and the growth features that guide people through Atom. As our Lifecycle & Customer Journey Operations Specialist, you'll own the product-side of how customers experience Atom: the data that shows us how people actually use the platform, the emails and notifications triggered by product behavior, and the growth features that guide someone from their first domain search to becoming a customer. This is a hands-on, technical role. You're not just planning a roadmap; you're deep in the analytics, the triggers, and the product decisions that come out of both.
Requirements
- 4+ years of experience in product management, growth product, or a similarly technical, data-driven role
- Experience owning product analytics and instrumentation (event tracking, funnels, dashboards)
- Experience building or managing automated product emails and notifications
- Comfort working closely with engineering on both data and feature work
- Strong analytical skills, and comfort turning product data into a prioritized roadmap
- High ownership mindset: able to drive the product side of growth independently
Nice To Haves
- Experience with product analytics tools (Amplitude, Mixpanel, GA4), notification/automation platforms, or building growth features at a marketplace or SaaS company
Responsibilities
- Own product analytics and instrumentation: define events, track key funnels, and monitor usage data
- Build and manage automated emails and notifications triggered by product behavior (onboarding, activation, re-engagement)
- Design and ship growth-oriented product features that guide users through their journey inside Atom
- Partner with engineering to implement tracking, triggers, and in-product growth experiments
- Analyze product data to identify drop-off points and opportunities to improve activation and retention
- Prioritize and ship product-side journey improvements in partnership with design and engineering
Benefits
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
