Life Time Living Assistant Operations Manager
About The Position
The Real Estate Team is a significant part of the growth engine of our company. We thrive on finding the best property and markets to expand our portfolio of Athletic Resort destinations. We work side by side with our Team Members in the Property Development group by leveraging continual collaboration throughout the life cycle of each project. When you join our team, you are joining a group of fun and talented people. The Life Time Living Assistant Operations Manager supports the operating performance of Life Time Living properties in accordance with policies and applicable laws. The Life Time Living Assistant Operations Manager partners with Life Time leaders across numerous functions to drive superior operational results and financial performance for Life Time Living while maintaining a seamless integration with Life Time’s healthy way of life mission and Life Time Athletic country clubs.
Requirements
- Excellent verbal and written communication skills
- Demonstrated proficiency using MS Office
- Exceptionally strong project and program management as well as collaborative problem-solving skills
- Budget preparation and strong ability to analyze financial reports
- Exceptional customer service skills and demonstrated ability to maintain strong working relationships with internal and external clients
- Possession of or ability to obtain a Real Estate License
- Travel of up to 25% may be required
- Bachelor's Degree in a related field
- 7 years of related work experience, with experience as Community Manager or Regional Property Manager
- Possession of or ability to obtain a Real Estate License and CPM
Nice To Haves
- Experience using Entrata, Yardi, and/or RealPage
Responsibilities
- Drive financial and operational performance of each Life Time Living property, including occupancy, revenue, expenses and capital expenditures against budget and business plans; implements specific strategies to ensure goals and objectives are achieved
- Coordinate preparation of annual operating and capital budgets
- Evaluate market conditions and trends in each market for potential impact and identifies necessary changes
- Ensures timely and accurate reporting for property partners and investors as needed
- Work with Operations to ensure appropriate selection, training, support and oversight of Residential Property Leader for each property
- Work closely and collaboratively with leaders throughout the Property Development, Operations, Finance/Accounting, Branding, Legal, Technology and other functional teams on meeting the needs of existing and future Life Time Living projects
- Support and help to drive setup, training, and effective administration and usage of all property management tools
- Identify, create and maintain integrations between all properties and Life Time’s services and offerings to ensure a seamless and exceptional healthy way of life experience for all residents
- Monitor and ensure adherence to all policies and procedures as well as compliance with federal, state and local Fair Housing and OSHA laws
- Manage relationships with outside vendors and third-party licensors
- Work with leadership to ensure exceptional residential experiences
- Ensure timely resolution of resident issues and escalated complaints from
- Ensure the highest standards are maintained; evaluates on-site management, concierge, leasing, maintenance and facility operations in areas of efficiency and adherence to Life Time brand standards
- Build on and continually improve the systems, process and procedures used to manage properties to consistently high standards including but not limited to Living Operating SOP’s
- Responsible for oversight to ensure all leases and related forms are properly, accurately and completely executed
Benefits
- A fully subsidized membership
- Discounts on Life Time products and services
- 401(k) retirement savings plan with company discretionary match (21 years of age and older)
- Training and professional development
- Paid sick leave where required by law
- Medical, dental, vision, and prescription drug coverage
- Short term and long term disability insurance
- Life insurance
- Pre-tax flexible spending and dependent care plans
- Parental leave and adoption assistance
- Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
- Deferred compensation plan, if the team member meets the required income threshold
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
