Life Services Member Engagement Specialist I

CareSource•Indiana WFH, IN

6d•$31,200 - $49,900

About The Position

The Life Services Member Engagement Specialist I is the first point of contact for new Life Services and JobConnect members and guides them through the intake and onboarding process. The role focuses on understanding each member’s individual needs and helping them feel informed, empowered, and supported. It provides customer service and administrative support, maintains member records and documentation, and assists with data quality, reporting, and department processes. The position works in a general office environment and may require sitting or standing for extended periods. An annual influenza vaccination is required for designated positions during influenza season as a condition of continued employment. The role is hourly, with a compensation range of $31,200 to $49,900. Employees may qualify for a bonus tied to company and individual performance, and CareSource offers a comprehensive total rewards package.

Requirements

High school diploma or GED.
At least two years of experience in administrative support or customer service.
Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Strong written and verbal communication skills.
Ability to work independently and within a team environment.
Effective listening, critical thinking, problem-solving, and time-management skills.
Customer-service orientation and experience engaging customers by telephone.
Strong interpersonal skills, professionalism, attention to detail, and ability to multitask.
Proficiency in database management.
Ability to demonstrate compassion, support, and collaboration with members and families.
Self-motivated and inquisitive, with comfort asking pertinent questions.
Ability to work in a fast-paced environment and demonstrate and promote ethical conduct.
Ability to develop positive relationships with stakeholders and awareness of community and state support resources.
Organization, detail orientation, and conflict-resolution skills.
Ability to remain composed and professional during periods of high emotional stress.
Ability to maintain confidentiality and act in the company’s best interest.
Demonstrated empathy and compassion for individuals.
Demonstrated ability to improve processes to make them easier for those served.
Annual proof of influenza vaccination during influenza season (October 1–March 31) is required for designated positions; employees hired during that season have 30 days from hire to complete the vaccination and verify immunization.

Nice To Haves

Associate degree in business or a related field, or equivalent years of work experience.
Experience with Microsoft Dynamics CRM.
Experience with Guiding Care (Altruista) and Streamline.

Responsibilities

Serve as the first point of contact for new Life Services and JobConnect members and guide them through intake.
Answer and route incoming telephone calls, initiate intake for first-time callers, and verify and complete intake for each new member.
Create and maintain new member files and provide timely, accurate documentation.
Build and strengthen member relationships through quality customer service.
Maintain communication with new members after Life Services events by confirming next steps and continuing the onboarding process.
Assist in auditing member data to ensure accuracy.
Perform data entry and basic analysis, including pulling specific reports as needed.
Manage all aspects of departmental Member Assistance Fund requests.
Assist with providing health education, wellness materials, and member benefits as directed.
Participate actively in team meetings and maintain basic knowledge of department activities.
Perform other job duties as requested.