Life Safety / Security Communications Specialist

JLL • Lawrence, NJ

3d • $52,000 - $52,000 • Onsite

About The Position

The Life Safety/Security Communications Specialist provides customer service and supports emergency and non-emergency communications in a fast-paced, multidisciplinary operations center. The role monitors access control, surveillance, fire alarm, and other critical system alerts while maintaining awareness of incidents. It supports facilities operations and business continuity efforts to help protect personnel and company assets, and partners with security, Environmental Health & Safety (EH&S), facility operations, and crisis management professionals during incident response and mitigation.

The position is onsite in Lawrence, New Jersey. Work schedules may follow a Pittman schedule or a 40-hour week, depending on operational staffing needs. The role requires willingness to work 12-hour shifts, including nights, weekends, holidays, mandatory overtime, and during site closures or emergencies. Shift differential eligibility is 8% or 10%, based on assigned shift. The expected compensation is $52,000 per year. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Word, Excel, and other Microsoft Office Suite applications.
• Strong organizational, analytical, and multitasking skills.
• Ability to work effectively independently and as part of a team.
• Excellent interpersonal, written, and verbal communication skills, with a strong customer service focus.
• Ability to function effectively in a dynamic, fast-paced work environment.
• Ability to sit for extended periods.
• Willingness to work 12-hour shifts, including nights, weekends, holidays, mandatory overtime, and during site closures or emergencies.
• Authorization to work in the United States without sponsorship.

Nice To Haves

• Associate’s degree in a related field.
• At least 2 years of experience in security operations, law enforcement, emergency medical services, fire services, or a security operations center environment.
• Experience with C-Cure 9000 Access Control Systems.
• Experience using video surveillance systems such as Milestone.
• Experience with threat assessment and emergency mass notification systems.
• Experience with CISCO phone systems.
• CPR certification or course completion.
• Emergency Medical Technician (EMT) certification.
• Public Safety Telecommunicator certification.

Responsibilities

• Research required information using available resources.
• Identify and escalate priority issues.
• Route calls to appropriate resources and complete assigned callbacks.
• Process emergency calls for security, fire, EMS, and HazMat incidents, and dispatch emergency services according to established protocols.
• Use Emergency Medical Dispatch guidelines to evaluate emergency calls and provide pre-arrival instructions.
• Monitor access control, surveillance, fire alarm, and multi-site radio systems.
• Create and monitor work orders for multiple sites using Corrigo, and enter data in work request applications.
• Use the Critical Event Management platform to communicate urgent messages and account for personnel during major events.
• Liaise with EH&S, Facility Operations, Corporate Security teams, EMS, and law enforcement during incidents and emergencies.
• Complete incident reports and dispatch documentation using CAD systems.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package focused on mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED