Life Safety / Security Communications Specialist

JLL•Lawrence Township, NJ

4d•Onsite

About The Position

The Life Safety/Security Communications Specialist provides customer service and supports emergency and non-emergency communications operations in a fast-paced, multidisciplinary operations center. The role monitors access control, surveillance, fire alarm, and other critical system alerts while maintaining awareness of incidents. It supports facilities operations and business continuity efforts to help protect personnel and company assets. The specialist works closely with security, Environmental Health & Safety (EH&S), facility operations, and crisis management professionals to support timely incident response and mitigation. Duties include handling emergency calls and dispatching services according to established protocols, monitoring systems, communicating urgent messages, and documenting incidents. This is an onsite position in Lawrence, New Jersey. Schedules may follow a Pittman schedule or a 40-hour week, depending on operational staffing needs. The role requires willingness to work 12-hour shifts, including nights, weekends, holidays, mandatory overtime, and during site closures or emergencies. The position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Word, Excel, and other Microsoft Office Suite applications.
Strong organizational, analytical, and multitasking skills.
Ability to work effectively both independently and within a team environment.
Excellent interpersonal, written, and verbal communication skills, with a strong customer service focus.
Ability to function effectively in a dynamic, fast-paced work environment.
Ability to sit for extended periods of time.
Willingness to work 12-hour shifts, including nights, weekends, holidays, mandatory overtime, and during site closures or emergencies.

Nice To Haves

Associate’s degree in a related field.
At least 2 years of experience in security operations, law enforcement, emergency medical services, fire services, or a security operations center environment.
Experience with C-Cure 9000 Access Control Systems.
Experience using video surveillance systems such as Milestone.
Experience with threat assessment and emergency mass notification systems.
Experience with CISCO phone systems.
CPR certification or course completion.
Emergency Medical Technician (EMT) certification.
Public Safety Telecommunicator certification.

Responsibilities

Research required information using available resources.
Identify and escalate priority issues.
Route calls to appropriate resources and complete assigned callbacks.
Process security, fire, EMS, and HazMat emergency calls and dispatch emergency services according to established protocols.
Use Emergency Medical Dispatch guidelines to evaluate emergency calls and provide pre-arrival instructions.
Monitor access control, surveillance, fire alarm, and multi-site radio systems.
Create and monitor work orders for multiple sites using Corrigo and enter data in work request applications.
Use the Critical Event Management platform to communicate urgent messages and account for personnel during major events.
Liaise with EH&S, Facility Operations, Corporate Security, EMS, and law enforcement during incidents and emergencies.
Complete incident reports and dispatch documentation using CAD systems.