Life Safety Officer - Full Time (Planet Hollywood LV)

Caesars Entertainment•Las Vegas, NV

10h•Onsite

About The Position

The Life Safety Officer (LSO) helps provide a safe, welcoming environment for guests and team members while protecting company assets. The role follows Caesars Entertainment policies and procedures and its mission. LSOs patrol assigned areas, assist guests, watch for suspicious activity, gaming violations, theft, hazards, medical emergencies, and property damage, and report incidents requiring security intervention to Security Dispatch. They must know the locations of emergency equipment and exits and be ready to assist fellow officers. LSOs maintain a professional, courteous, and respectful demeanor and assess medical emergencies on arrival, documenting the credentials of any higher-qualified medical personnel in charge and assisting as needed. The position includes guest service, property patrol, incident response and documentation, enforcement of policies, assistance to civil and law enforcement authorities, and first-responder medical care. LSOs respond to dispatched medical calls in accordance with Clark County BLS protocols, restock trauma bags after calls, and inspect AEDs and oxygen supplies. The role also involves conducting gaming drops in accordance with Nevada law and departmental procedures. The position is at Planet Hollywood in Las Vegas.

Requirements

Must be at least 21 years old.
High school graduate or equivalent required.
Ability to manage several tasks at once.
Good oral and written communication skills and working knowledge of basic computer programs.
Must be able to work any day of the week and any shift.
Must be able to obtain and possess a Nevada Gaming Card and Alcohol Awareness Card (AES), and hold a current, valid Nevada driver's license.
Must maintain current Basic Emergency Medical Technician certification with the State of Nevada, Southern Nevada Health District Emergency Medical Services.
Must maintain current National Registry of Emergency Medical Technicians status.
Must be able to work and stand indoors and outdoors in temperatures ranging from over 115°F to as low as 10°F.
Must be able to physically restrain adults weighing more than 200 pounds.
Must be able to remain calm in stressful situations and make rational decisions when handling guest and employee issues.
Must be able to work independently.
Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, move quickly on level surfaces, and use stairs.
Must be able to lift and carry up to 60 pounds and push or pull up to 150 pounds.
Must be able to see and remember details of incidents and people, provide court testimony when necessary, and write detailed reports.
Must be able to read, write, speak, and understand English.
Must tolerate secondhand smoke, high noise levels, bright lights, and dust.
Must pass the Las Vegas Region Security Academy physical and written testing within the first 90 days of employment. Topics include C.O.D.E.S., defensive tactics, legal issues, handcuffing, verbal de-escalation, use of force, report writing, searching subjects, emergency response, ethics, expandable baton, and Red Cross AED/CPR/emergency first aid.

Nice To Haves

One to two years of prior security experience preferred.
Prior experience in a position with direct guest contact preferred.

Responsibilities

Greet guests and team members in a friendly and sincere manner.
Continuously patrol the property to help ensure safety and uphold applicable laws, policies, and procedures.
Use judgment to solve problems and help resolve customer complaints through personal action and coordination with other departments.
Provide accurate directions about property attractions and amenities.
Maintain a well-groomed, professional appearance and serve as a role model for Security personnel.
Assist civil and law enforcement authorities, including providing testimony in court and administrative proceedings.
Provide first-responder medical assistance, including first aid and CPR, following required procedures and techniques.
Interview, investigate, and document incidents requiring Security intervention in accordance with company and department policies.
Enforce company policies and procedures and meet attendance requirements.
Respond promptly to dispatched areas of need and medical calls; follow Clark County BLS protocols.
Conduct slot, pit poker, and other drops in compliance with Nevada Gaming law and departmental procedures.
Follow departmental use-of-force policy when arresting or detaining individuals who violate laws or company policy.
Write detailed incident reports, including photographic evidence and voluntary witness statements, for matters such as hazards, accidents, complaints, policy violations, theft, trespassing, lost and found, and fire.
Restock the trauma bag after medical calls or details.
Visually inspect AEDs and oxygen supplies.
Evaluate medical emergencies upon arrival, document the name and qualifications of any higher-qualified medical person in control, and assist as needed.
Know the locations of emergency equipment and exits, report incidents requiring security intervention to Security Dispatch, and assist fellow officers as needed.