Life Premium Accounting - Representative I
About The Position
The Life Premium Accounting Representative I works in the Life Premium Accounting department and provides customer service to agents, policyholders, and internal business partners. The role sets up and maintains electronic funds transfer (EFT) premium payments and supports billing inquiries and questions about premium and loan payments. This position is based at the company’s headquarters in Fairfield, Ohio. The stated pay range is $19–$20 per hour. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Requirements
- Prior customer service experience.
- Strong oral and written communication skills for effective interaction with associates, agents, and customers.
- Strong attention to detail and focus on accuracy.
- Ability to work independently under time constraints while proactively seeking guidance when appropriate.
- Ability to meet deadlines while using excellent math, research, and problem-solving skills.
- Proficiency in Microsoft Office applications.
- Goal-oriented mindset.
- High school diploma or equivalent.
Nice To Haves
- Previous accounting experience.
- Interest in pursuing industry-recognized credentials such as LOMA courses and exams, MAPS certification, or equivalent programs.
Responsibilities
- Handle a high volume of inbound calls through an automated phone system while providing exceptional customer service.
- Research customer payment variances and resolve unapplied funds to ensure accurate billing records and account reconciliation.
- Process refunds, establish and update EFT payment arrangements, and provide detailed payment histories upon request.
- Process returned mail by researching, verifying, and updating customer address information to maintain accurate records.
- Navigate multiple systems and perform data entry accurately while meeting attention-to-detail and productivity standards.
Benefits
- Eligible associates may receive an annual cash bonus and stock incentives based on company and individual performance.
- The company offers a variety of benefits and amenities to support associate well-being and satisfaction.
- Tools and training to support professional success and development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
