Life Coach (Day Shift)

YWCA Seattle King Snohomish•Edmonds, WA

51d•Onsite

About The Position

The Edmonds New Start Center (EDNSC) is a new 24/7 Emergency Housing facility operated by the YWCA of Seattle | King | Snohomish, located in Edmonds, Washington. The center provides safe, supportive housing for up to 45 individuals transitioning from homelessness to permanent housing. Clients have access to a range of onsite services, including case management, life skills training, and connections to healthcare, employment, and other community resources, all designed to support their journey toward stability and self sufficiency. The center fosters a compassionate, community focused environment where clients can rebuild their lives with dignity, independence, and hope. The Life Coach position will support a regular caseload of clients Monday to Friday with occasional weekend work. This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principles of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply. Note: This is an onsite position.

Requirements

Experience with case management, motivational interviewing, mental health, chemical dependency, and domestic violence.
Associate's Degree in social services related field with at least (2) years of case management experience working with low-income homeless and chronically homeless.
Comprehensive understanding of issues around homelessness, poverty and trauma, especially as they affect specific populations, including but not limited to veterans, families, the elderly & disabled, people who live with chronic mental illness, youth, LGBTQI people, immigrants & refugees, and people of color
Knowledge of and/or experience as a service provider with any of the following: crisis intervention, victims of domestic violence, child abuse, substance abuse, mental health, welfare rights, case management, sexual assault, employment services, child development, and positive parenting skills
Strong organizational, time management, and prioritization skills, with the ability to manage multiple clients and tasks simultaneously.
Attention to detail, oral and written communication organizing/time management, initiative, collaboration, ethics and integrity.
Basic computer literacy with ability to use Outlook, Microsoft Word, Excel, and SharePoint.
Ability to respond appropriately in emergency situations, including de-escalation, crisis response, and safety protocols.
Ability to listen and respond appropriately to client needs and concerns.
Maintain professional client/staff boundaries in accordance with YWCA Policy
Ability to maintain calm, caring and professional demeanor (especially in stressful situations).

Nice To Haves

Lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity.

Responsibilities

Provide high quality, structured, culturally responsive, and consistent in-person trauma-informed case management, resource coordination, and stability planning.
Utilize principles of Motivational Interviewing, Housing First, and Harm Reduction to assist clients with the development of a Housing Stability Action Plan
Conduct periodic room inspections to ensure client rooms and bathrooms are clean, neat, and free of damage
Help prepare and distribute daily cold-prepared meals to clients.
Incorporate the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism, and other oppressions intersect and are embedded in institutions.
Treat all visitors, clients, staff, and volunteers with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
Maintain working knowledge of fire, safety and disaster plans related to emergency situations and conditions.
Maintain confidentiality of all clients, visitors, and staff by not giving out any information without Supervisor approval.
Ability to de-escalate conflicts or crises between clients and/or other individuals and directs them to appropriate staff who can provide next steps.
Maintain accurate client records, including case notes, assessments, and progress reports.
Understand and follow all policies in the EDNSC Staff Handbook as well as other YWCA policies and procedures.