LIFE COACH

Chautauqua Opportunities Inc•City of Dunkirk, NY

1d•Hybrid

About The Position

Assist families and individuals toward economic and social self-sufficiency through goal development, individualized support and links to community resources. This role operates from a strength-based model implementing the Family Development philosophy and requires developing relationships with parents to encourage trust and respectful, ongoing two-way communication. The Life Coach will provide service orientations, information on child attendance and bilingualism benefits, and ensure each assigned family has an up-to-date Family Development Plan. The position involves helping families achieve identified outcomes, facilitating coordination of services, maintaining awareness of community resources, and making appropriate referrals with follow-up. Regular contact with customers (minimum monthly) is expected, along with assessing, monitoring, and reporting customer progress. The role includes administering assessments, delivering Life Skills Training, promoting parent involvement in education, and promoting asset-based thinking through financial planning. The Life Coach must meet OCFS training requirements, maintain a training log, and may provide child supervision on an as-needed basis. Participation in service enrollment and recruitment strategies, promotion of agency mission, maintaining confidentiality, and consistent professional customer service are also key aspects. Job performance incorporates an integrated service delivery model while promoting self-sufficiency.

Requirements

Associate’s Degree in Human Services or Applied Science required
Experience in Case Management, 2 years required.
Strong interpersonal, communication, engagement, and customer relations skills.
Strong computer skills, including word processing, data entry, and spreadsheet in a windows environment; familiarity with Google docs
Strong teaming skills
Flexible in work schedule
Obtain Financial Social Work (FSW) training within 6 months of employment
Must be able to provide consistent even tempered customer service at all times
Completes all required NYS background clearances
Pre-employment physical exams and TB Testing
Valid Driver’s license
Reliable transportation
Authorized Driver of a COI Vehicle
Ability to travel throughout the county
Pre-employment drug and alcohol testing required; subject to random drug and alcohol testing for cause
Works compassionately with a diverse population
Experience navigating community programs

Nice To Haves

Bachelor’s Degree preferred
Bilingual (Spanish) preferred.

Responsibilities

Provide all services in alignment with the Head Start Parent Family and Community Engagement Framework.
Operate from a strength-based model implementing the Family Development philosophy.
Develop relationships with parents and structure services to encourage trust and respectful, ongoing two-way communication between staff and parents to create welcoming program environments that incorporate the unique cultural, ethnic, and linguistic backgrounds of families in the program.
Provide service orientations for assigned families.
Provide parents with information about the importance of their child’s regular attendance, and partner with them, as necessary, to promote consistent attendance, and for dual language learners, information and resources for parents about the benefits of bilingualism and biliteracy.
Ensure each assigned family has an up to date Family Development Plan.
Help families achieve identified individualized family engagement outcomes.
Facilitate coordination and integration of services across all internal and external service providers involved in the customer’s life plans or Family Development Plan.
Maintain awareness of community resources; make appropriate referrals as needed with follow-up.
Maintains contact (minimum of monthly) with each customer using methods based on the comfort of the customer and the urgency and intensity of identified family needs and goals.
Regularly assess, monitor, and report customer progress toward individual goal and outcome achievement along with the continuums.
Conducts contract specific required screenings and assessments.
Administration of Family Scales/Matrix assessments and reassessments.
Delivers Life Skills Training within the home environment and group settings.
Work with families to promote parent involvement in their children’s education to support academic success.
Promote asset-based thinking, including Financial Social Work model though development and implementation of a personal spending plan.
Meets OCFS training requirements and maintains training log.
Provide care and supervision of children on an as-needed basis.
Participates in service enrollment and recruitment strategies.
Promotes agency mission.
Maintains confidentiality and complies with the code of ethics.
Maintains consistent professional customer service.
Job performance incorporates integrated service delivery model while promoting self-sufficiency.
Other duties as designated by supervisor.