Life Coach V - Arc Allegany-Steuben

Dayforce•Wellsville, NY

161d

About The Position

The Life Coach V maintains an environment in Day and Residential programs that encourages optimal personal development, provides person-directed services, and protects the health and safety of the individuals served. Under the direction of the Life Coach X, the role oversees service delivery so individuals can work toward their desired outcomes, hopes, and dreams, and professionally supervises Life Coach I, II, and III staff. The position supports compliance with agency regulations, policies, documentation and incident-management procedures; assists with budget and individual-fund management; and ensures services and safeguards are implemented in accordance with individual plans. It coordinates activities, advocates for individuals, supports community integration and health care, and collaborates with staff, families, service providers, and community resources. The Life Coach V also helps manage staffing schedules and daily program operations, checks staff documentation and medication procedures, provides coaching and corrective teaching, assists with investigations, and conducts quality checks. The role helps maintain safe and clean program sites and vehicles, participates in agency initiatives and training, and may work at different residential homes or provide agency coverage as needed. Work hours and locations may vary according to agency needs; additional hours, overtime, nights, weekends, and contact outside scheduled hours may be required.

Requirements

Associate degree and two years of experience, or a high school diploma and three years of experience working with people with intellectual and developmental disabilities.
Three years of experience working with the IDD population.
CPR, First Aid, and AED instruction and SCIP certification within the first six months of hire.
Medication Administration Certification for residential and site-based programs.
Ability to ensure implementation of Resident Advocate duties.
Ability to demonstrate and role-model the code of ethics, professionalism, effective teamwork, and empathy.
Excellent verbal and written communication skills.
Basic Microsoft Office and introductory computer skills.
Ability to work independently, take initiative, prioritize multiple assignments, and meet deadlines with attention to detail in a high-volume, stressful environment.
Ability to establish effective relationships and work in a team environment.
Ability to use discretion with confidential medical, financial, and personal information.
Ability to operate office equipment, computers, and medical equipment; ability to operate wheelchair vans where applicable.
Ability to work scheduled hours and additional assigned hours, including overtime, nights, and weekends, and to be contacted outside working hours as needed.
Where driving is required, valid driver’s license for the state of residence and an acceptable safe driving record.
When driving individuals served, an up-to-date inspected, registered, and insured motor vehicle, and enrollment in LENS (Licensed Event Notification System).

Responsibilities

Ensure compliance with regulations, agency policies, procedures, documentation requirements, incident-management processes, confidentiality standards, and the Code of Ethics and Core Competencies.
Support recruitment, orientation, training, supervision, and professional development of associates, including Life Coach I, II, and III staff.
Assist with adherence to annual budgets and accurate management and documentation of individuals’ funds.
Ensure person-centered plans, safeguards, habilitation services, and related documentation are implemented and maintained accurately.
Plan and coordinate daily activities, provide habilitative and personal-skill support, advocate for individuals, and assist with community integration.
Complete assigned assessments and baseline data, and support Resident Advocate duties and one-page profiles as assigned.
Support individuals’ health and safety, follow emergency medical procedures and Plans of Nursing Services, report medical concerns, and attend or transport individuals to appointments as assigned.
Hold weekly one-on-one meetings with Life Coach I, II, and III staff, prepared with an agenda.
Complete daily operational responsibilities, shift overlaps, reports, filing, monthly summaries, checklists, and other assigned paperwork.
Prepare schedules with other Life Coach V staff, address staffing gaps in accordance with minimum staffing policy, and submit schedules to Life Coach X for approval.
Monitor completion of staff documentation and medication administration; conduct spot checks and observations for quality improvement.
Assist with investigations, incident reporting, and human resources matters; provide praise, corrective teaching, retraining, and delegated assignments as needed.
Maintain a safe and clean site, follow fire evacuation and infection-control practices, and ensure site vehicles are maintained where applicable.
Build and maintain positive relationships with families, businesses, service providers, community resources, and internal stakeholders; address customer concerns professionally and promptly.
Participate in agency committees, initiatives, projects, and training; maintain required certifications and annual training.
Provide agency coverage as assigned and remain flexible regarding work locations and hours, including work at any residential home.
Use a private vehicle to transport individuals served when required.