Life, Annuity & Group Benefits Operations Consultant - Director

PricewaterhouseCoopers•Raleigh, NY

About The Position

As a Life, Annuity & Group Benefits Operations Consultant - Director, you will lead client work focused on improving operational efficiency, shaping operating models, and developing solutions for life, annuity, and group benefits organizations within PwC’s Advisory practice. You will set strategic direction, guide business growth, and provide executive-level leadership to client engagements while mentoring teams, balancing near-term priorities with long-term goals, and advancing ideas that address changing market needs. You will help insurance-sector clients assess processes, identify improvement opportunities, and develop practical recommendations aligned with business objectives and sustained performance. The role involves leading multiple engagements, advising client leaders, developing operational strategies, applying data and analytics, and building executive relationships. You will also coach teams and contribute thought leadership across the PwC Network.

Requirements

At least a Bachelor's degree.
At least 9 years of experience.

Nice To Haves

Preference for study in at least one of the following fields: Accounting, Actuarial Science, Analytics/Data Science, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Government/Public Policy, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, or Risk Management/Insurance.
Experience leading operations consulting initiatives for insurance client portfolios.
Ability to translate operational data into client-facing strategy recommendations.
Experience developing process improvement plans for life, annuity, and group benefits.
Experience driving business growth through executive-level client relationships.
Experience coaching teams through change management and performance metrics.
Ability to apply operations strategy, analytics, and service delivery models.

Responsibilities

Translate operations strategy into client-facing workplans that improve efficiency, service delivery, and performance across life, annuity, and group benefits operations.
Lead multiple consulting engagements, coordinating priorities, budgets, scope, and deliverables across workstreams.
Develop recommendations to streamline operations processes, optimize processes, and review operating effectiveness for insurance clients.
Guide business transformation initiatives using data and analytics, operational performance metrics, and change management approaches.
Advise leaders on service delivery models, operating models, and value chain improvements that support growth and margin improvement.
Build relationships with client executives to shape engagement direction, surface opportunities, and expand the operations consulting footprint.
Coach teams on project resource management, implementation of quality standards, and issue resolution across active client programs.
Apply industry knowledge of life, annuity, and group benefits operations to address workflow, control, and service challenges.
Leverage digital tooling, AI fluency, and business data analytics to improve decision support and operational insight.
Contribute thought leadership on operating effectiveness, process improvement, and scalable operations support across the PwC Network.