Life & Annuity Claims Business Operations Manager

DXC Technology • Nashville, TN

19h • Remote

About The Position

At DXC, we harness the power of technology to deliver essential IT services that help our clients modernize operations and drive innovation across their entire IT infrastructure. Our services span the Enterprise Technology Stack and include business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace solutions.

Our DXC Insurance Services support clients in optimizing and transforming operations, reducing costs, and building agile channels for growth. Leveraging our people, technology, and best practices, we improve and automate complex business processes across middle and back offices—while enhancing customer experience transformation.

We are seeking a skilled Life Insurance Claims Manager to support multiple BPS clients and ensure the accurate and efficient processing of claims. In this role, you will oversee the entire claim inventory for your assigned blocks, partnering with various business units and clients to drive continuous improvements.

This opportunity is well-suited for a forward thinker with a proven track record of helping teams develop tools and technologies to optimize processes and improve customer outcomes. The role requires life insurance or annuity leadership experience, with life claims experience preferred. The successful candidate will be responsible for overseeing all aspects of the life claims lifecycle, including approvals, overall accuracy, and ownership of their respective accounts.

Your responsibilities will include managing the end-to-end claim process and workflows, ensuring compliance with regulatory standards, and providing leadership and guidance to your team to achieve operational excellence. This position requires strong analytical skills, attention to detail, and the ability to foster collaborative relationships with internal and external stakeholders.

Requirements

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology
• 5+ years of life insurance or annuity experience

Nice To Haves

• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

Responsibilities

• Manage day-to-day business process transactions and teams, ensuring efficient and compliant operations.
• Review, approve, and provide direction
• Implement process improvements to drive productivity and quality enhancements.
• Provide guidance and support to a team of senior analysts and analysts.
• Collaborate with senior management to develop and execute process-related strategies.
• Monitor performance metrics and key indicators to make data-driven decisions.
• Contribute to the development of budgets and resource allocation.
• Prepare and present performance reports to senior management.
• Ensure that the team meets quality and compliance standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level