Lien Resolution Team Lead

The Ward Law Group, PL•Miami Lakes, FL

6d•Onsite

About The Position

The Lien Resolution Team Lead leads the function responsible for determining how much of each settlement reaches clients. The role supervises a team of reductions and lien resolution specialists, personally handles the largest and most complex lien files, and owns performance metrics including aggregate reduction rate, net-to-client percentage, and time from settlement to disbursement. It combines hands-on negotiation with team management, setting negotiation standards, holding the team accountable, and intervening when providers or plans will not move. The position is based in the firm's office five days a week at 7900 NW 154th Street, Suite 101, Miami Lakes, Florida 33016. The stated schedule is 8:30 AM–5:00 PM EST. The position is full-time. Compensation is a competitive salary commensurate with experience.

Requirements

At least four years of experience in medical lien resolution, reductions, or settlement negotiation at a personal injury firm, lien resolution company, or healthcare recovery vendor.
At least five people managed in previous roles, as direct or indirect reports.
Demonstrated track record of negotiating meaningful reductions on medical balances and liens, supported by results.
Working knowledge of Medicare Secondary Payer rules and conditional payment resolution.
Working knowledge of Florida Medicaid third-party recovery and the AHCA lien process.
Familiarity with ERISA plan reimbursement claims and the practical differences between self-funded and fully insured plans.
Understanding of Florida PIP and the collateral source framework as they affect reimbursement exposure.
Strong command of settlement calculations, including gross-to-net, attorney fees and costs, pro rata allocation, and common fund and made-whole considerations.
Excellent written and verbal communication skills, with the ability to be firm with providers and communicate plainly with clients.
Proficiency with legal case management software and spreadsheets.

Nice To Haves

Bilingual English/Spanish skills, spoken and written.
Experience at a high-volume Florida plaintiff personal injury firm.
Experience negotiating with hospital systems and large provider groups in the South Florida market.
Paralegal certificate or a bachelor's degree in a related field.
Experience building or refining a reductions workflow from the ground up.
Familiarity with Medicare Set-Aside considerations in third-party liability settlements.

Responsibilities

Supervise, train, and evaluate reductions and lien resolution specialists; assign files, distribute workload, conduct file reviews, and develop negotiation skills.
Track and report aggregate reduction percentage, dollars saved, aging, and settlement-to-disbursement turnaround; identify and address opportunities to improve results.
Personally negotiate high-balance, complex, and escalated reductions when providers or plans have refused to move at the specialist level.
Direct resolution of Medicare conditional payments and Medicare Secondary Payer obligations, Florida Medicaid (AHCA) claims and administrative challenges, ERISA and self-funded plan claims, TRICARE and VA claims, and hospital and provider liens under applicable county ordinances.
Negotiate letter of protection balances with treating providers and maintain documentation consistent with Florida Statute § 768.0427 disclosure requirements.
Analyze health insurance payments, PIP benefits, and other collateral sources under Florida Statute § 768.76 to establish reimbursement exposure before negotiation.
Build and maintain working relationships and, where appropriate, standing reduction arrangements with high-volume providers, facilities, and lien resolution vendors.
Provide trial and pre-suit attorneys with accurate, timely lien exposure figures to support settlement authority evaluations and client advice on net recovery.
Ensure clients understand closing statements and that disbursements are accurate, documented, and prompt.
Standardize templates, escalation paths, and negotiation playbooks; recommend and help implement case management system and workflow improvements.
Ensure files meet trust accounting, Florida Bar, and firm documentation requirements before funds are released.

Benefits

Professional development and continuing education support.
Medical, dental, and vision plans.
Hospital plans.
401(k) retirement plan with pre-tax and Roth post-tax contributions.
Company-paid basic life and AD&D insurance, with voluntary life and AD&D coverage available for employees and dependents.
Company-paid short- and long-term disability.
Health and Dependent Care Spending Accounts (HSA and DCFSA).
Employee Assistance Program.
Tuition assistance.
Paid time off and paid holidays.
Collaborative, growth-oriented team environment.