Licensing Technician

City and County of Denver•Denver, CO

2d•$23 - $34•Hybrid

About The Position

The City and County of Denver’s Community Planning and Development Department is hiring a Licensing Technician for its Contractor Licensing work group. The role provides customer service and licensing support, helping independent contractors and other customers understand and meet licensing requirements. The technician works in a high-volume office, explains city licensing rules, regulations, and state statutes, and provides step-by-step assistance with the ePermits platform and license and certificate applications or renewals. The position also involves researching, tracking, and organizing information; routine data entry and office support; and maintaining forms and other counter materials. The role is based at the Wellington Webb Building in Denver. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. A hybrid option is available after completing a six-month probationary period, with current practice requiring at least three days per week in the office.

Requirements

High school graduation or a GED, HiSET, or TASC Certificate.
Two years of clerical experience, including one year performing specialized and/or technical office support work.
Additional appropriate education may be substituted for the minimum experience requirements.
Excellent customer service and problem-solving skills.
Ability to learn quickly.
Efficient time and work management skills.
Ability to work well under pressure and multitask.
Strong attention to detail and organizational skills.
Ability to work effectively in a team environment and communicate patiently with customers.

Nice To Haves

Previous experience in the construction field.
Understanding of how to research and apply municipal codes and statutes.
Familiarity with Accela Permit Tracking System; helpful but not required.
Familiarity with Microsoft Outlook, Word, and Excel.

Responsibilities

Work with independent contractors and customers to determine and communicate licensing requirements and necessary documents.
Manage a high volume of inbound calls, assist a diverse customer base professionally, de-escalate challenging interactions, identify customer needs, and remain composed under pressure.
Become a subject matter expert on the ePermits platform and provide step-by-step support for license and certificate applications or renewals.
Obtain, monitor, track, and organize data, including searching files, policies, procedures, records, or computer files.
Perform routine data entry and office support, including creating, sorting, scanning, photocopying, distributing, and filing documents.
Stock the counter with adequate forms and other required materials.
Perform other related duties as assigned or requested.

Benefits

Competitive medical, dental, and vision insurance, effective within one month of the start date, with the City paying the majority of premiums.
Pension plan for life, with employee contributions of 8.45% and employer matching at 17.95%.
457(b) retirement plan with no early withdrawal fee.
Paid time off of over three weeks in the first year and 14 paid holidays.
Merit increases.
Short-term and long-term disability insurance, HSA, FSA, and life insurance.
CARE Bank and family leave benefits.
Employee Assistance Program and Employee Volunteer Program.
Tuition reimbursement up to $2,000 per year and eligibility for the Student Loan Forgiveness Program.
Learning and development opportunities, courses, and career development resources.
EcoPass for unlimited free RTD bus and train rides.
Flexible spending account option for parking expenses.