Licensing Technician Senior

Arizona Department of Administration•Phoenix, AZ

3d•Onsite

About The Position

The Licensing Clerk receives, sorts, and distributes mailed requests and written correspondence for License and Registration, Business One Stop, Peer to Peer Car Sharing, and other agency departments. The role ensures that requests reach the appropriate team members in a timely manner to support a quality taxpayer experience. Duties also include maintaining basic mailing records and retention schedules, managing assigned workload and services, and creating denial letters from a standard format for mailing to taxpayers. The position supports agency compliance and continuous improvement by staying current on relevant taxation laws, regulations, policies, and best practices; completing required training; contributing to team effectiveness; attending staff meetings and huddles; participating in assigned work teams; and applying lean principles through the Arizona Management System (AMS). The position is based in the Taxpayer Services Division in Phoenix and is primarily in-office, with limited remote work within Arizona. Remote work is a management option, not an employee entitlement.

Requirements

At least six months of mail clerk or administrative office experience.
Any combination of knowledge, skills, and abilities relevant to the assignment; typical ways of obtaining them may include a high school diploma or GED, coursework, training, and work experience.
Ability to clear a comprehensive background and clearance process, including Arizona tax compliance verification and an FBI criminal background check through Level One fingerprint clearance with the Arizona Department of Public Safety.
Ability to read and understand Licensing and Registration materials for proper mail distribution.
Ability to work a primarily in-office schedule, with limited remote work within Arizona.
Ability to work autonomously and collaboratively as part of a team.
Ability to handle confidential information appropriately when sharing it with internal and external individuals.
Ability to understand and solve problems using basic analytical skills, including collecting, organizing, classifying, and synthesizing information; identifying probable causes and logical outcomes; and identifying options and solutions.
Ability to learn and apply LEAN concepts, principles, and tools.
Willingness and ability to embody ADOR’s core values: Do the Right Thing, Commit to Excellence, and Care About One Another.
Knowledge of basic customer and personal service principles and processes.
Knowledge of mail sorting and distribution methods.
Effective verbal, written, and active listening skills.
Effective customer service skills, including conflict de-escalation and resolution techniques.
Basic mathematics skills, including addition, subtraction, multiplication, division, percentages, and averages.
Keyboarding/typing speed of at least 40 words per minute and 10-key skills.
Effective interpersonal skills and demeanor.
Effective organization and time-management skills.
Proficiency with basic office equipment.
Proficiency with a PC in a Windows environment, the Internet, Microsoft Office applications such as Outlook, Word, and Excel, and Google Suite applications such as Gmail, Sheets, Docs, and Drive.

Responsibilities

Receive, sort, and distribute mailed requests and written correspondence to appropriate team members in a timely manner.
Distribute mail in person or scan documents and send them to team members by email.
Maintain basic mailing records and retention schedules for organization and inventory purposes.
Manage assigned workload and services, including creating denial letters from a standard format for mailing to taxpayers.
Remain current on taxation laws, regulations, policies, and best practices through research, consultation, subscriptions, professional associations, events, training, and continuing education.
Contribute to team and individual effectiveness.
Attend work-unit or district staff meetings and huddles, and cascade and track information as indicated.
Complete required training in a timely manner and participate in assigned work teams as appropriate.
Apply lean principles within the Arizona Management System, recommend process improvements, and participate in continuous improvement efforts.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Arizona State Retirement System (ASRS) participation and long-term disability plans
10 paid holidays per year
Vacation accrual of 4.00 hours bi-weekly for the first three years
Sick-time accrual of 3.70 hours bi-weekly
Up to 12 weeks per year of paid parental leave for a newborn or newly placed foster or adopted child (pilot program)
Deferred compensation plan
Wellness plans
Tuition reimbursement
Infant at Work Program
Rideshare and public transit subsidy
Career advancement and employee development opportunities
Flexible schedules to support work/life balance
100% employer-matched ASRS contributions, with enrollment eligibility effective after 27 weeks of State employment