LICENSING TECHNICIAN SENIOR

Arizona Department of Administration•Phoenix, AZ

1d•Hybrid

About The Position

The Licensing Clerk receives, sorts, and distributes mailed requests and written correspondence for License and Registration, Business One Stop, Peer to Peer Car Sharing, and other agency departments. The role helps ensure processing requests reach team members promptly to support a quality taxpayer experience. Duties also include distributing mail in person or by scanning and emailing documents, maintaining basic mailing records and retention schedules, managing assigned workload and services, and creating denial letters from a standard format. The position supports agency compliance and continuous improvement by staying current on relevant laws, regulations, policies, and best practices; contributing to team effectiveness; attending staff meetings and huddles; completing required training; participating in assigned work teams; and applying Lean principles within the Arizona Management System. The role is based primarily in the office, with limited remote work within Arizona.

Requirements

At least six months of mail clerk or administrative office experience.
Knowledge of basic customer and personal service principles and processes.
Knowledge of mail sorting and distribution methods.
Effective verbal, written, active listening, customer service, conflict de-escalation, interpersonal, organization, and time-management skills.
Basic arithmetic skills, including addition, subtraction, multiplication, division, percentages, and averages.
Keyboarding speed of at least 40 words per minute and 10-key skills.
Proficiency with basic office equipment, Windows PCs, the internet, Microsoft Outlook, Word, and Excel, and Google Gmail, Sheets, Docs, and Drive.
Ability to pass a comprehensive background and clearance process, including Arizona tax compliance verification and an FBI criminal background check through Arizona Department of Public Safety Level One fingerprint clearance.
Ability to read and understand Licensing and Registration materials to distribute mail appropriately.
Ability to work primarily in the office, with limited remote work within Arizona.
Ability to work autonomously and collaboratively, handle confidential information appropriately, and apply basic analytical skills to identify problems and solutions.
Ability to learn and apply Lean concepts, principles, and tools.
Willingness and ability to embody ADOR's core values: Do the Right Thing, Commit to Excellence, and Care About One Another.
Final candidates must complete employment verification and reference checks, state and federal criminal background checks including fingerprinting, and an Arizona tax filing records check; an ASEDRA authorized driver identification check is required if applicable.

Nice To Haves

A high school diploma or GED, relevant coursework or training, or work experience relevant to the assignment; any combination that meets the knowledge, skills, and abilities may qualify.

Responsibilities

Receive, sort, and distribute mailed requests and written correspondence to appropriate team members in a timely manner.
Distribute mail in person or scan documents and send them to team members by email.
Maintain basic mailing records and retention schedules for organization and inventory purposes.
Manage assigned workload and services, including creating denial letters from a standard format for mailing to taxpayers.
Stay current on laws, regulations, policies, and best practices related to taxation through research, professional consultation, publications, associations, events, and training.
Contribute to individual and team effectiveness and attend staff meetings and work-unit or district huddles.
Complete required training in a timely manner and participate in assigned work teams as appropriate.
Apply Lean principles and Arizona Management System practices to improve work processes and deliverables, make recommendations, and participate in continuous improvement.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Arizona State Retirement System participation and long-term disability plans.
10 paid holidays per year.
Vacation accrued at 4.00 hours biweekly for the first three years.
Sick time accrued at 3.70 hours biweekly.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child (pilot program).
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.
Flexible schedules to support work-life balance.
ASRS employer-matched contributions, with enrollment eligibility effective after 27 weeks of state employment.