Licensing Systems Support Specialist

Virginia Information Technologies Agency • Henrico, Virginia, VA

1d • $55,000 - $60,000

About The Position

The Licensing Systems Support Specialist supports the Department of Professional and Occupational Regulation’s current EAGLES licensing system and future licensing systems. The role works with agency personnel to resolve licensing application system defects, implement changes, develop operational processes, and provide operational support to board staff and other users. Duties include evaluating system defects and change requests, assisting with system testing and staff training, and supporting efforts to modernize the agency’s licensing systems.

Requirements

• Working knowledge of DPOR’s current licensing system (EAGLES).
• Working knowledge of Board Regulations, application requirements, and business processes.
• Ability to analyze issues, request system changes, test solutions, and resolve problems.
• Ability to accurately record data and licensing changes in an automated licensing system.
• Good computer and software skills, including use of Microsoft Office.
• Good written and verbal communication skills.
• Ability to work with board staff and other customers and provide support and training when needed.
• Ability to work independently and as a team member.
• Ability to prioritize work and deliver timely, accurate, and quality work products.

Nice To Haves

• Demonstrated computer and software skills, including the use of Microsoft Office.

Responsibilities

• Work with key agency personnel to manage the resolution of licensing application system defects, implement changes, and develop operational processes.
• Perform duties requiring in-depth knowledge of the agency’s current EAGLES and future licensing systems.
• Provide operational support to board staff and other users, including processing entity merges, education changes, and license record changes.
• Evaluate defects and change requests using knowledge of the agency’s licensing system.
• Assist in testing system changes to ensure the system works as expected and meets agency needs.
• Assist in training board staff.
• Assist with efforts to modernize the agency’s licensing systems.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed