Licensing Officer, Insurance

Financial and Consumer Services Commission•Fredericton, NB

3d•CA$56,384 - CA$77,527•Onsite

About The Position

The Financial and Consumer Services Commission (Commission) is seeking a Licensing Officer to join our Insurance Division. This position is open to candidates based in our Fredericton office. The Commission's mandate is to protect consumers and enhance public confidence in the financial and consumer marketplace through the provision of regulatory and educational services. It is responsible for the administration and enforcement of provincial legislation regulating various financial and consumer services, including insurance. The Commission is a self-funded Crown corporation.

Requirements

Completion of a post-secondary administrative program or two years of university
Minimum 3 years of administrative assistant or related experience
Superior organizational skills and high attention to detail
High proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to work independently and as part of a team

Nice To Haves

Experience in a regulatory or licensing environment
Familiarity with CRM systems
Demonstrated excellence in customer service
Bilingualism

Responsibilities

Administer licence applications by processing new and renewal submissions in licensing systems (CRM), reviewing documentation, verifying cross-jurisdictional data, and issuing licences in accordance with the Insurance Act
Follow up with applicants to request missing or incomplete information and escalate complex files to senior staff when appropriate
Respond to inquiries from applicants, licensees, intermediaries, and the public by phone and email, providing clear and accurate information on licensing requirements
Maintain records by updating and organizing both digital and physical files, ensuring data is accurate, complete, and accessible
Review and process termination of sponsorship requests and process brokerage change requests.
Collaborate across teams to support issue escalation, coordinate with Finance on payments and refunds, and report licensing system issues to IT
Contribute to administrative operations such as coordinating licensing exams, preparing division mail-outs and bulletins, and supporting reception, meetings, and correspondence tracking
Participate in meetings and assist in improving internal processes through documentation and procedural updates