Licensing Officer
About The Position
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. Service Alberta and Red Tape Reduction is a solutions provider. We strive to deliver innovative services to government operations and optimize programs and services for Albertans. Every Service Albertan strives to enable the success of our Ministry partners and Albertans through providing exceptional client focused services that meet and exceed our clients' expectations. We are looking for collaborative, agile, solutions focused individuals with strong communication skills and strong service orientation. The Licensing Officer will be responsible for contributing to the department's business plan to promote a fair marketplace by providing information to the public and business community regarding various types of provincial business licenses.
Requirements
- High school diploma and three years of related administrative experience in an administrative customer service and/or call center setting.
- Diploma and a minimum of one (1) year’s related experience.
- Certificate and a minimum of two (2) year’s related experience.
- Exceptional knowledge of Microsoft Office 365 with special emphasis on MS Word, Excel, and Outlook.
Nice To Haves
- Experience interpreting and applying knowledge of licensing requirements and standards.
- Experience providing accurate, efficient licensing services and effective access to licensing information.
- Experience in contract or document review.
- Experience working in Consumer Affairs Tracking System (CATS).
- Experience working in Corporate Registry System (CORES).
- Experience using Softphone technology like CXOne or VOIP.
- Experience in client relationship management systems like ServiceNow.
Responsibilities
- Reviewing, processing new, and renewal applications in accordance with the Consumer Protection Act, Cemeteries Act, Charitable Fund-Raising Act, and the regulations associated with these acts.
- Maintaining license and registration files by ensuring supporting documentation is updated appropriately when processing change requests.
- Providing information to the public regarding licensing requirements, contract requirements, security instruments, and fee amounts.
Benefits
- Public Service Pension Plan (PSPP)
- Management Employees Pension Plan (MEPP)
- Alberta Public Service Benefit Information
- Professional learning and development
- Positive workplace culture and work-life balance.
- Leadership and mentorship programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
