Licensing Coordinator

Sound Physicians

About The Position

The Sound Licensing Coordinator will conduct daily operations and assist employed or contracted clinicians in obtaining required medical licensure to acquire and maintain hospital privileges. The Licensing Coordinator partners directly with clinicians to ensure each clinician completes the necessary applications and provides the appropriate supporting documentation needed to obtain their state license, controlled substance and/or DEA. This role requires the ability to navigate various clinician types - including medical doctors, nurse practitioners, certified registered nurse anesthetists (CRNAs), and physician assistants - and to stay informed of and adapt to evolving state legislation and state-mandated requirements that impact licensure and credentialing processes. The Licensing Coordinator is responsible for effectively communicating licensing updates to all necessary parties, including but not limited to Medical Directors, Operational Leadership, Staffing Account Managers, Practice Management colleagues, Recruiting, Privileging, and the clinician. Additionally, the Licensing Coordinator is responsible for identifying and executing the most expedient pathway for licensure based on the clinician's specialty, state-specific requirements, and anticipated start date.

Requirements

Excellent organizational abilities
Excellent written and oral communication skills
Attention to detail and accuracy
Client service oriented (both internal and external)
Creative and persistent problem solver
Able to handle confidential material in a reliable manner
Strong interpersonal skills to handle sensitive situations and confidential information. Position continually requires demonstrated poise, tact, diplomacy, and good judgment.
Ability to multi-task and prioritize workload in a fast-paced environment
Proficiency with Microsoft Office Suite
Must be self-motivated with the ability to complete projects independently within established timeframes
Ability to communicate effectively with a variety of contacts, including outside attorneys, senior management, and business associatesUCATION /
Bachelor’s degree in Business Administration, Health Administration, Healthcare Management, or a related field of study; or a minimum of 2+ years of directly related experience in lieu of degree
2+ years of experience in the health services industry with direct involvement in obtaining medical licenses, hospital privileging, or working in a Medical Staff Office or Verification services. Equivalent experience in related roles will also be considered

Responsibilities

Coordinate and manage the full lifecycle of clinician licensure, including initial applications, renewals, verifications, and tracking of expiration dates. Provide hands-on support by crafting instructional cover letters, calling institutions listed in clinician’s work and education history and maintaining consistent follow up with medical boards.
Serve as the primary point of contact for clinician regarding licensing processes, timelines, and required documentation.
Understand national, state, and market dynamics in the clinician licensure domain; maintains current knowledge and documentation of specific processes and nuances in the portfolio they support.
Analyze licensing documents and coordinate submission of all applicant-provided and primary source verifications required by licensing board/entity.
Expedite licensure application process by identifying the most expeditious pathway based on state legislature and clinician location and/or work history; additionally, work to create sense of urgency with clinician via phone, e-mail and text to collect relevant information required.
Coordinate submission of all clinician verifications required by state board.
Proactively identify potential barriers to timely licensure and implement strategies to mitigate delays or concerns, ensuring a smooth and efficient licensing process.
Liaise with state licensing boards, professional associations, and credentialing bodies to ensure compliance with all requirements.
Communicate proactively with clinicians and internal stakeholders to meet anticipated start dates; additional proactively communicate to prevent lapse in licensure.
Collaborate with credentialing and privileging teams to align licensure data with broader compliance initiatives.
Provide exceptional customer service by supporting clinicians through the licensing process with professionalism and clarity.
Collaborate with the internal Compliance team and external stakeholders to ensure collaborative practice agreements are in place when required for prescriptive authority and/or licensure to protect the business from risk.
Maintain accurate databases or records to track the status of clinician applications, renewals and required forms.
Support the delivery of new business through successful licensure applications and proper prioritization of applicants.
Understand role’s key performance indicators and deliver performance that aligns with success measurements.