Licensing Coordinator - Division of Gaming

State of Colorado • Denver, CO

4d • Onsite

About The Position

The purpose of the Division of Gaming is to ensure that limited gaming is conducted honestly, fairly and competitively, and is free from criminal and corrupt elements. The Licensing Unit is seeking a Licensing Coordinator to join their team. This position involves overseeing and coordinating a variety of licensing and regulatory tasks related to business applications, renewals, verifications, compliance and training. The role requires a high level of decision-making, analysis, and organizational skills, as well as the ability to manage multiple complex tasks and handle sensitive information. The incumbent plays a key supportive role within the team by offering guidance, training, and procedural updates.

Requirements

• Must be a Colorado state resident.
• Six (6) years of relevant experience in higher level administrative support in a professional office setting, demonstrating high level decision making and multitasking.
• A combination of related education and/or relevant experience in higher level administrative support in a professional office setting, demonstrating high level decision making and multitasking equal to six (6) years.
• Must be able to pass a background check/Tax Check.
• Applicants must successfully pass a background investigation and a tax check prior to appointment to positions in the Gaming Division.

Nice To Haves

• Proven success working in a fast-paced governmental or public-sector environment, consistently meeting deadlines and delivering results.
• Proven ability to manage and protect confidential information with discretion and professionalism.
• Strong ability to juggle multiple priorities, stay highly organized, and maintain attention to detail under shifting demands.
• Excellent professional communication skills—both verbal and written—with a broad variety of stakeholders including the public, regulated businesses, internal teams, and external partners.
• Demonstrated experience as a team player, collaborating across functions, supporting colleagues, and contributing to collective goals.
• Experience training and mentoring learners of different styles and backgrounds—both individually and in group settings.
• Ability to communicate procedures and policies both verbally and in writing.
• Goal-oriented mindset: able to establish targets, track progress, adapt plans, and achieve measurable outcomes.
• Previous experience in a licensing or regulatory environment.

Responsibilities

• Tracking and managing licensing processes, including follow-ups on incomplete applications
• Denial tracking (30-day letters), fingerprint retrieval, and Tribal Tax and license verifications
• Ensuring business applications are complete, entering requisitions, and processing AVC payments, as well as providing Administrator support on Commission days
• Developing training materials and providing training for licensing staff, updating procedures, and ensuring regulatory compliance in all processes
• Updating procedures in the Division of Gaming and employee procedure manuals
• Receives criminal histories of applicants following fingerprint/licensing processing
• Initiates proper tracking of all disciplinary actions for licensees
• Checking in business applications to ensure completeness for processing
• Serves as backup for application processing - including the front counter

Benefits

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• Medical, Dental, and Vision insurance coverage
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Life and AD&D Insurance
• Flexible Spending Accounts (FSAs)
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed