Licensing Analyst 1

State of Louisiana • Baton Rouge, LA

7d

About The Position

The Louisiana Board of Pharmacy's mission is to regulate the profession and practice of pharmacy to protect the health, safety, and welfare of Louisiana citizens. This involves ensuring only qualified individuals are licensed and monitoring licensees for compliance with laws and rules. The Licensing Analyst role focuses on verifying that applicants meet minimum qualifications for credentials and assisting existing credential holders with renewals, reinstatements, and maintenance. The ideal candidate will possess strong competencies in effective communication, adherence to policies and procedures, critical thinking, ethics and integrity, adaptability, continuous improvement, professionalism, and problem-solving. This is a training capacity role with close oversight from division leaders, involving processing licensing applications, maintaining accurate records, and providing information to applicants, licensees, and the public.

Requirements

• Three years of experience in the issuance, maintenance, or reinstatement of licenses.
• OR Six years of full-time work experience in any field.
• OR A bachelor's degree.
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Nice To Haves

• Communicating Effectively
• Following Policies and Procedures
• Thinking Critically
• Acting with Ethics and Integrity
• Adapting to Change
• Championing Continuous Improvement
• Displaying Professionalism
• Solving Problems

Responsibilities

• Process initial and renewal applications for Controlled Dangerous Substance (CDS) licenses and other assigned license types.
• Communicate with applicants, licensees, pharmacists, practitioners, employers, attorneys, and the public via telephone and email to answer questions, explain requirements, provide application status, and resolve routine licensing issues.
• Enter application and licensing information into the Board's licensing database, ensuring accuracy and up-to-date records.
• Determine if applications meet established minimum requirements or if additional information is needed.
• Identify deficiencies, discrepancies, or missing information and communicate these clearly to applicants and licensees.
• Maintain confidentiality and protect sensitive information in licensing applications and records.
• Balance accuracy, customer service, regulatory requirements, and a high volume of work.
• Organize workload and prioritize tasks to ensure routine licensing work progresses while addressing immediate needs.

Benefits

• Salary determined based on qualifications and experience.
• Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level