Licensed Travel Insurance Agent

Alliant Insurance Services•Omaha, NE

13d•Onsite

About The Position

Alliant is hiring a Licensed Travel Insurance Agent for its Travel Insurance Center office in Omaha, NE. Travel Insurance Center® is a travel insurance aggregator that allows consumers to compare, shop for, and buy travel insurance through its online Policy Picker® tool or with the assistance of licensed travel insurance agents over the phone. The company is dedicated to helping travelers find the coverage they need to travel safely and protected, whether for a business trip or a dream vacation. The role is responsible for providing a wide variety of support services to promote the company's product portfolio via telephone and internet to support the Travel Insurance Center Department, aiming to increase company revenue and profit.

Requirements

High School Diploma or GED
Bachelor's Degree in marketing or a related field
Three (3) or more years of general insurance industry or related field (financial services, marketing, web-based business, business-to-business customer service or call center) experience
Strong verbal and written proficiencies of the English language
Bilingual (Spanish and English) proficiency
Working knowledge of insurance services industries and specific current knowledge of product lines assigned to the marketer.
Knowledge of general industry procedures, practices, and terminology.
Skill in working effectively with inbound and outbound callers/customers.
Skill in negotiating and problem-solving to resolve internal and external conflicts.
Skill in the use of office equipment including computer, fax, printer, telephone system, etc.
Skill in time management and organization.
Skill in maintaining effective working relationships with all customers, employees, and the general public.
Skill in project management.
Proficient computer skills (Microsoft/Word, Excel, PowerPoint, Adobe Acrobat, MS Outlook software preferred).
Ability to communicate effectively, both orally and in writing, in a constructive manner.
Ability to approach and communicate with a wide range of personalities in a professional and courteous manner.
Ability to be patient under frustrating circumstances and demonstrate controlled emotional affect in difficult situations.
Ability to engage in effective interpersonal interaction, verbal communication, and written communication.
Ability to persuade.
Ability to run quotes for products.
Ability to maintain a high level of organization and attention to detail while remaining flexible and responsive when faced with multiple urgent requests.
Ability to read, write, and communicate English effectively.
Ability to maintain all company policies, including all confidentiality and safety policies.
Ability to actively contribute to team effort.
Ability to work independently, exercise independent judgment, make and execute decisions.
Ability to be a self-starter, motivated and accomplish goals and tasks within a given time frame.

Nice To Haves

Bilingual (Spanish and English) preferred.

Responsibilities

Promote the company’s product portfolio and provide service assistance to consumers.
Respond to consumer inquiries through inbound and outbound calls, email, and website Live Chat.
Describe product features, benefits, and pricing.
Respond to questions.
Obtain customer information, process applications, and assist with consumer online applications.
Work with the IT department to troubleshoot electronic application communication errors.
Take the lead in the maintenance of Web site copy owned by Travel Insurance Center.
Manage day-to-day activities of our affiliate program.
Monitor and expand the company's presence on social media sites such as Facebook.
Assist in the maintenance of company marketing materials.
Work collaboratively with fellow staff to advance the values and mission of Senior Market Sales by serving on relevant internal and external committees.
Assist with special projects/assignments as requested by members of management.
Perform other duties as assigned by management.