Licensed Security Dispatcher

Andy Frain Services•Cincinnati, OH

8h•Onsite

About The Position

The Licensed Security Dispatcher helps maintain a safe and welcoming environment for customers, employees, and vendors at Kenwood Towne Centre in Cincinnati, Ohio. The role involves monitoring security systems and activity, responding to alarms and incidents, documenting events, supporting loss prevention, and providing professional customer service. Duties may vary based on site needs. The position requires reliability, professionalism, attentiveness, and a commitment to maintaining a safe environment.

Requirements

Strong customer service and communication skills.
Ability to stay alert and respond calmly in emergency situations.
Reliability, punctuality, and ability to follow directions.
Ability to write clear and accurate reports.
Professional appearance and demeanor.
Valid driver's license.
High school diploma or GED equivalent.
Willingness to submit to a background check and drug screen; employment offer is contingent on successful completion of a background investigation.
Minimum 3–6 months of prior experience in loss prevention, life safety, CCTV systems, or access computer systems.
State Guard license required.

Nice To Haves

Prior security or customer-facing experience.
Familiarity with CCTV, alarms, or access control systems.
High attentiveness and situational awareness.
Dependability and a team-oriented approach.
Ability to multitask and work in a fast-paced environment.
Strong work ethic and sense of urgency.

Responsibilities

Patrol assigned areas or maintain a fixed post to monitor activity.
Control access points and manage pedestrian and vehicle traffic.
Identify and report suspicious activity, incidents, and safety concerns.
Respond to alarms, emergencies, and on-site incidents.
Monitor CCTV cameras and security systems.
Complete daily activity logs, incident reports, and required documentation.
Maintain awareness of surroundings at all times.
Follow post orders, company policies, and safety procedures.
Maintain knowledge of emergency response protocols.
Inspect property for safety risks, including fire hazards and equipment issues.
Support loss prevention and recommend safety improvements.
Greet and assist customers, employees, and visitors professionally.
Provide directions and support as needed.
Maintain a visible, approachable presence on-site.
Arrive on time in full uniform, stay engaged and proactive throughout the shift, and follow safety, training, and compliance requirements.