Licensed Practical Nurse (Telehealth Clinical Technician)

Veterans Health Administration • Charlotte, NC

28d • Onsite

About The Position

The Licensed Practical Nurse, Telehealth Clinical Technician (TCT) provides day-to-day operations under general supervision to ensure Telehealth services are delivered to Veterans within the Salisbury Veterans Health Care System. Locations include Salisbury VA Medical Center (SVAMC), Kernersville/Charlotte Health Care Centers (HCCs) and Community Based Outpatient Clinics (CBOCs). The Licensed Practical Nurse (LPN)/TCT) provides safe, timely and individualized nursing care to patients in the Ambulatory Care setting. Interacts and collaborates effectively with patients, families, other health care and supportive personnel. Demonstrates knowledge and ability to provide a full range of practical nursing care to patients with a variety of physical and/or behavioral problems. The LPN/TCT provides day-to-day operations under general supervision (RN or MD) to ensure Telehealth services are delivered to the Veteran at the SVAMC, Kernersville HCC, Charlotte HCC and the Charlotte CBOC while providing a wide range of clinical/technical services to Veterans that demonstrates complex technical judgment. The complexity of duties includes serving as the site imager for Store and Forward Telehealth (SFT) applications, facilitator for real time Clinical Video Telehealth (CVT) encounters and VA Video Connect (VVC) encounters. The TCT is the video teleconferencing system expert at his/her location, assisting OIT with V-Tel equipment installations for clinical use. Other duties and responsibilities include, but are not limited to the following: Serves as a resource and trainer for CVT tele-providers and VVC providers. Be the video teleconferencing system expert, assisting with V-Tel and VVC equipment installations for clinical use. Provide technical support and other program support duties as assigned. Performs Telehealth imaging, including Tele-retinal screening. Conduct Tele- dermatology, Tele-ortho, and Tele-wound care as technology becomes available. Exercises independent technical and/or clinical judgment, possessing and applying comprehensive working knowledge of practical nursing principles. Responsible for oversight of day-to-day operation of clinical video conferencing, training, SFT, and Telehealth clinics. Implements, monitors, and facilitates feedback to the FTC on new clinical Telehealth technologies and programs. Contributes to the development and maintenance of standard operating procedures and facilitate their application at patient and provider locations. Receives all telephone calls and visitors to the clinics. Collaborates with the Registered Nurse (RN) and/or Health Care Provider (HCP). Demonstrates the ability to work independently without the need for immediate supervision. Demonstrates knowledge and skills to carry out a full range of practical nursing care and specialized patient care duties to patients with a variety of physical and/or behavioral problems in the outpatient setting. Assesses data reflective of the patient's status and interprets the information needed to identify each patient's requirements relative to their age specific needs and to provide care needed as described in the services' policies and procedures Performs other related duties as listed in functional statement.

Requirements

• Must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
• Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical evaluation/examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.
• As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency.
• Graduate of a school of practical or vocational nursing approved by the appropriate State agency and/or accredited by the National League for Nursing Accrediting Commission (NLNAC) at the time the program was completed by the applicant. Exceptions include health care education in the military service or training in the military service which is accepted by the licensing body in the jurisdiction in which the individual is licensed as qualifying for full LPN/LVN licensure will be accepted as meeting the education requirements for VHA employment OR granted a license by a jurisdiction that does not require graduation from an approved school AND have at least one year of successful practice as an LPN/ LVN.
• Active, full, current and unrestricted licensure as a Graduate Licensed Practical or Vocational Nurse in a State, Territory, or Commonwealth (i.e., Puerto Rico), of the United States or the District of Columbia.
• See VA Directive and Handbook 5019 for Physical Standards.
• The full performance level of this vacancy is 07.
• The actual grade at which an applicant may be selected for this vacancy is at the GS-07 level.
• This position includes a level of physicality normally associated with duties performed by nurses such as direct patient care, and potentially long periods of walking, standing, sitting, moderate lifting, repeated bending, or kneeling. Examples may include but are not limited to: Significant amounts of time standing assisting assigned patients Utilization of safe patient handling and mobility protocols

Nice To Haves

• 2 -3 years nursing experience as a Telehealth Clinical Technician utilizing virtual care modalities/V-Tel equipment within a Telehealth Care setting.
• Demonstrated experience serving as the site imager for Store and Forward Telehealth (SFT) applications, facilitator for real time Clinical Video Telehealth (CVT) encounters and VA Video Connect (VVC) encounters.
• Basic Life Support (BLS)

Responsibilities

• Provides day-to-day operations under general supervision to ensure Telehealth services are delivered to Veterans.
• Provides safe, timely and individualized nursing care to patients in the Ambulatory Care setting.
• Interacts and collaborates effectively with patients, families, other health care and supportive personnel.
• Demonstrates knowledge and ability to provide a full range of practical nursing care to patients with a variety of physical and/or behavioral problems.
• Serves as the site imager for Store and Forward Telehealth (SFT) applications.
• Serves as a facilitator for real time Clinical Video Telehealth (CVT) encounters and VA Video Connect (VVC) encounters.
• Acts as the video teleconferencing system expert at his/her location, assisting OIT with V-Tel equipment installations for clinical use.
• Serves as a resource and trainer for CVT tele-providers and VVC providers.
• Provides technical support and other program support duties as assigned.
• Performs Telehealth imaging, including Tele-retinal screening.
• Conducts Tele- dermatology, Tele-ortho, and Tele-wound care as technology becomes available.
• Exercises independent technical and/or clinical judgment, possessing and applying comprehensive working knowledge of practical nursing principles.
• Responsible for oversight of day-to-day operation of clinical video conferencing, training, SFT, and Telehealth clinics.
• Implements, monitors, and facilitates feedback to the FTC on new clinical Telehealth technologies and programs.
• Contributes to the development and maintenance of standard operating procedures and facilitate their application at patient and provider locations.
• Receives all telephone calls and visitors to the clinics.
• Collaborates with the Registered Nurse (RN) and/or Health Care Provider (HCP).
• Demonstrates the ability to work independently without the need for immediate supervision.
• Demonstrates knowledge and skills to carry out a full range of practical nursing care and specialized patient care duties to patients with a variety of physical and/or behavioral problems in the outpatient setting.
• Assesses data reflective of the patient's status and interprets the information needed to identify each patient's requirements relative to their age specific needs and to provide care needed as described in the services' policies and procedures.
• Performs other related duties as listed in functional statement.

Benefits

• Competitive salary and regular salary increases
• 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
• After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66 .
• Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
• Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree