Licensed Practical Nurse (LPN) - Behavioral Health Specialist - Conduit Transfer Center

Mercy Health BSMH • Amberley, OH

1d • Remote

About The Position

The Behavioral Health Access Specialist coordinates the acceptance and throughput of behavioral health patients meeting criteria for inpatient admission from one facility to another in a call center environment. This employee performs functions based on defined standards of performance and practice to meet or exceed operational expectations related to transfer center/ access center services. The employee works collaboratively with internal and external partners to facilitate patient access according to mental health needs. The Behavioral Health Access Specialist will foster relationships with referring and receiving facility physicians and employees as well as community agencies in representation of Conduit Health Partners' Mission and Values.

Requirements

• Active multistate/compact registered nurse (LPN) licensure - Required (compact licensure applicable based on state of residence. If unable to obtain compact licensure due to state of residence, must have active License-Practical Nursing (LPN)) Or Licensed Social Worker – Required
• Vocational Training, Licensed Practical Nurse (LPN) (required) or Bachelors degree, Social Work (required)
• 1 year of patient care experience (required)
• Must have a designated workspace with a locked door, per HIPAA regulations.
• Minimum internet speed of primary and secondary work locations is: Download speed of 100Mpbs, Upload speed of 20Mbps
• Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
• Mental health disease process knowledge
• Customer service oriented
• Microsoft Office Tools (Outlook, MS Teams, Excel, Word, etc.)
• Technology savvy
• Multitasking
• Review & interpret patient transfer case information.
• Escalate/Inform regarding patient status changes
• Record tasks and conversations regarding patient transfer
• Attention to detail
• Acceptance of authority
• Critical thinking
• Communication with clinical care team members
• Teamwork
• Active listening
• Relationship building
• Agility and adaptability
• Excellent oral and written communication skills
• Performance driven

Nice To Haves

• Mental health intake (preferred)
• Healthcare contact center (preferred)
• Epic electronic health record (preferred)
• Genesys contact center (preferred)

Responsibilities

• Coordinates functions in order to support destination placement for the mental health patient meeting criteria for inpatient admission from potential referral sources to include but not limited to hospitals, clinics, extended care facilities, and physician offices to initiate acceptance and expedite decision making relative to potential access.
• Proficient in EHR data entry, telephony systems, office systems as required to support operations, ensuring accurate, timely data entry, protection of PHI. Demonstrates the ability to process resulting level of care needs utilizing critical thinking, clinical decision making, and acquired knowledge skills to facilitate placement as requested by referring provider or entity.
• Uses problem-solving skills to make recommendations that promotes the best potential patient outcome based on clinical information, patient and / or physician preferences, and the capability / capacity of both transferring and receiving facilities. Communicates an accurate clinical presentation of the patient for consulting or accepting provider and caregivers.
• Utilizes effective and professional communication to act as liaison on behalf of patient and client facilities between physicians, hospital staff, and outside agencies.
• Demonstrates knowledge of regulatory components to include but not limited to EMTALA, Ethics and Compliance, quality initiatives, and HIPAA.
• Works directly with providers and other healthcare providers at each client facility as well as client footprint facility to ensure timely acceptance and access to appropriate level of care/bed assignment using applicable workflows.
• Reports risks related to safety, compliance as well as operational inefficiencies using defined Chain of Command in a timely manner and offers recommendations for resolution or improvement if applicable.
• Participates in process improvement, professional development and peer review.
• Responsible for other tasks and analysis as requested /directed.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree