Access Coordinator - Conduit Health - Transfer Center

Mercy Health BSMH•Amberley, OH

About The Position

The Access Coordinator will provide non licensed clinical and clerical support for Conduit Health Partners business areas. Primary function is determined by assigned Conduit service and may include call intake, coordination relative to patient logistics, care coordination, scheduling, and communication to support patient logistics, scheduling and care team communication related to books of business. Possesses strong verbal and written communication and interpersonal skills in addition to an understanding of medical terminology. The role requires team participation and willingness to accept delegation. Flexibility, autonomy, strong organization, and the ability to multi-task are essential characteristics.

Requirements

Highschool Diploma or equivalent
1 year of healthcare or healthcare contact center experience

Nice To Haves

STNA (Skilled Nursing Nurse Assistant)
CNA (Certified Nurse Aide)
CMA (Certified Medical Assistant)
Associates degree, Health Sciences/Healthcare Informatics/Healthcare Management
Epic electronic health record training
Genesys contact center training

Responsibilities

Accepts/ Facilitates patient/caregiver communication as assigned
Facilitates care coordination including but not limited to transportation arrangement, scheduling, care instruction as indicated by algorithm or in response to delegation
Completes patient intake according to workflow
Utilizes workflow or algorithm to determine need for and effective facilitation of escalation as well as request for care team to report to patient care area.
Maintains professional collaborative relationships with members of the care team
Participates in process improvement, professional development and peer review
Facilitates communication with providers/ care team to maintain awareness of care event or case status. This includes but not limited to instructions, escalation, bed assignment status, transportation arrangements, inquiries related to potential for readmission, pending evist as well as need for related follow up.
Accurately enters and retrieves information within the EMR or client preferred documentation system as well as other systems utilized within assigned service area ensuring compliance to policy and regulatory processes and data collection.
Responsible for other tasks and analysis as requested /directed.